Tool 107: Measurement Matrix


AKA

Results Reporting

Classification

Evaluating/Selecting (ES)

Tool description

The measurement matrix tool provides a powerful progress report in that it calculates and summarizes overall goal achievement performance in an organization. Goals are stated in measurable format and are based on agreed-upon standards. periodic measurement tracks and records performance.

Typical application

  • To track organizational goal achievement and report results.

  • To provide a performance measurement matrix for the organization.

Problem-solving phase

Select and define problem or opportunity

Identify and analyze causes or potential change

Develop and plan possible solutions or change

Implement and evaluate solution or change

Measure and report solution or change results

Recognize and reward team efforts

Typically used by

Research/statistics

Creativity/innovation

Engineering

2

Project management

Manufacturing

Marketing/sales

3

Administration/documentation

Servicing/support

1

Customer/quality metrics

Change management

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links to other tools

before

  • Action Plan

  • Benchmarking

  • Information Needs Analysis

  • Organization Readiness Chart

  • Needs Analysis

after

  • Major Program Status

  • Objectives Matrix (OMAX)

  • Presentation

  • Hypothesis Testing

  • Monthly Assessment Schedule

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Notes and key points

  • Relative weight is distributed across objectives in accordance with the importance of each objective. The sum of relative weights equals 100.

  • Use benchmarks or an industry standard for establishing goals.

  • To measure progress, multiply improvement rating times relative weight for each circled performance indicator value. The sum of all calculations for all circled values gives the current total.

Step-by-step procedure

  • STEP 1 A team identifies requirements and objectives. Performance benchmark data or industry standards are used to determine measurable goals.

  • STEP 2 A measurement matrix template is used to record objectives, performance metrics, and goals. In addition, the team reaches consensus on the relative weight distribution across all stated objectives. See example Performance Measurement Matrix.

  • STEP 3 All intermediate levels of performance between 0 and 10 in the improvement ratings are filled in as shown in the example.

  • STEP 4 Later, to track performance, periodically measure progress and circle level of goal achievement. Multiply the improvement rating times the relative weight assigned for each goal and sum the total to obtain overall current performance.

Example of tool application

click to expand




Six Sigma Tool Navigator(c) The Master Guide for Teams
Six Sigma Tool Navigator: The Master Guide for Teams
ISBN: 1563272954
EAN: 2147483647
Year: 2005
Pages: 326

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