| 1. | The answer is A. In order for information to be useful, it must come at the correct time. |
| 2. | The answer is D. Although all of the other people may get communication at some time, the people in the communication plan are the ones who will get specific types of information. This is why the planning of your communication process is done early in the process of managing a project. If the list of people who need to get information changes, then change your communication plan. |
| 3. | The answer is D. There is no one best channel of communication. Each channel has specific properties that make it unique. The best communication comes from a combination of channels. Using only one channel all the time will result in bad communication some of the time. Choose the channel to fit the communication need. |
| 4. | The answer is B. Questioning people about their communication requirements for the project is the first step in getting these requirements. |
| 5. | The answer is D. The project manager should consider what information he or she believes will be important to the stakeholders and be sure to include that information in the communication requirements. |
| 6. | The answer is C. Because the sponsor started the entire process and is ultimately responsible for the outcome of the project, he or she is the single most important stakeholder to keep informed. |
| 7. | The answer is A. If people use different versions of the software, this is certain to delay communication and frustrate project team members. |
| 8. | The answer is B. Lateral communication occurs between team members and all stakeholders who are peers. |
| 9. | The answer is C. The records must be permanent so that they can be referred to after they have been sent and received. This means that you will not use verbal communications as project records unless someone writes down the conversation. In that case, the notes of the conversation or meeting should be circulated to get agreement that what is captured is what was actually said. |
| 10. | The answer is D. Forecasting is a form of estimate that describes the potential needs of a project. |
| 11. | The answer is C. When percentage of completion is used in performance reporting, you are doing progress reporting. |
| 12. | The answer is B. Status reporting shows the current condition of the project, usually using at least the schedule conformance and the budget conformance as two main pieces of information. |
| 13. | The answer is C. The two letters stand for planned value, which means that the estimates you used to put together your cost plan are represented by planned value. At any point in the project, you should be able to calculate how much you planned for the activities to cost up to that point. Planned value is a future value. It is your best estimate of what things will cost in the future. |
| 14. | The answer is C, Planned value. |
| 15. | The answer is B. The letters stand for actual costs and are the real costs that have been incurred during the project. Your accounting department may give this number to you. |
| 16. | The answer is C. EV = 5, AC = 4, and the formula reads CPI=5/4, which is 1.25. |
| 17. | The answer is A. EV = 8, AC = 4, and the formula reads CPI = 8/10, which is .80. |
| 18. | The answer is B. AC = 20, EV = 20, and the formula reads CPI = 20/20, which is 1. |
| 19. | The answer is A. EV = 8 and PV = 6, and the formula reads SPI=8/6, which is 1.33. |
| 20. | The answer is B. EV = 6 and PV = 8, and the formula reads SPI=6/8, which is .75. |
| 21. | The answer is A. Variance management consists of comparing the actual performance of the project to the baseline. The project manager manages variances and looks for the reasons the variances occurred. |
| 22. | The answer is A. The sponsor or customer should formally accept the final product of the project at this time. |
| 23. | The answer is C. Waiting until the end of the project to do Administrative Closure may result in loss of important information. The end of each phase is a natural time to gather and archive documentation. |
| 24. | The answer is D. In order to search for materials after Administrative Closure has occurred and the project is finished, indexing archives helps make searching for information much faster and simpler. |
| 25. | The answer is C. It's extremely important to have formal acceptance when the project is being brought to Administrative Closure. If the acceptance is formal, you will have a record of it. You can refer to this record at any later time, and it forestalls any arguments about whether the project was done correctly. |
| 26. | The answer is B. Learn the formula. It will be on the test. |
| 27. | The answer is B. Although this type of communication is not always possible or practical, it remains the best possible way to communicate to stakeholders. |
| 28. | The answer is D. You must have a person who can resolve the issue between two laterals. That person must have the authority to make a decision, and in order to get that decision, you escalate the issue to him or her. |
