Table of Contents

pc disaster and recovery
PC Disaster and Recovery
byKate J. Chase ISBN:078214182x
Sybex 2003 (491 pages)

The book you need to recover from today’s disaster and not lose sleep over the ones that lie around the corner.

Table of Contents
PC Disaster and Recovery
Chapter 1 - PC Disasters and Recovery Overview
Chapter 2 - How Your Hardware, Operating System, and Applications Work Together
Chapter 3 - Prevention: Limiting Your Risk
Chapter 4 - Assembling Your PC Recovery Resource Kit
Chapter 5 - Drafting Your Disaster Recovery Plan
Chapter 6 - Transforming Yourself into a Smart Troubleshooter: Detecting, Analyzing, and Diagnosing
Chapter 7 - Restarting a Problem PC
Chapter 8 - When Upgrades Go Wrong
Chapter 9 - Stabilizing Your Operating System
Chapter 10 - Understanding and Troubleshooting Hardware Failures
Chapter 11 - Avoiding Power and Overheating Problems
Chapter 12 - PC Performance: Diagnosing, Monitoring, and Troubleshooting
Chapter 13 - Recovering Lost or Damaged Files and Applications
Chapter 14 - Disaster and Recovery Essentials for Your Small Network
Chapter 15 - Finding Help Online
Chapter 16 - Starting from Scratch the Smart Way
Chapter 17 - Resurrecting a Dead Hard Drive
Chapter 18 - Knowing When to Call the Professionals
List of Figures
List of Tables
List of Sidebars

Has disaster struck? If you’re reading this, something very bad may have already happened to your PC. Or maybe you’re wisely looking ahead to any of several what-if scenarios. Either way, PC Disaster and Recovery is the book you need to recover from today’s disaster and not lose sleep over the ones that lie around the corner. No matter how dire the situation, expert, step-by-step instructions will keep you cool and focused and get you back on your feet. Coverage includes:

  • Understanding how hardware, OS, and applications work together
  • Limiting your risks
  • Assembling a PC recovery resource kit
  • Drafting a disaster recovery plan
  • Detecting, analyzing, and diagnosing problems
  • Restarting a problem PC
  • Fixing problems with upgrades
  • Stabilizing your operating system
  • Understanding and troubleshooting hardware failures
  • Avoiding power and overheating problems
  • Diagnosing, monitoring, and troubleshooting performance problems
  • Recovering lost and damaged files and applications
  • Recovering from small-network disasters
  • Finding help online
  • Knowing when and how to start from scratch
  • Resurrecting a dead hard drive
  • Knowing when to call professionals
    • Learn to Assess and Minimize Your Computing Risks
    • Recover Lost Data and Repair Damaged Applications
    • Diagnose Problems Systematically—The Right Way, the First Time
    • Know When and Where to Turn for Outside Help

About the Author

Kate J. Chase is an online technical manager who has led professional support communities on America Online, The Microsoft Network, and ZDnet. Her writing has appeared in numerous newspapers and magazines (both computing- and non-computing-related), and she has authored, co-authored, and contributed to several other computer books, including Instant E-Commerce, also from Sybex.

PC Disaster and Recovery

Kate J. Chase

Associate Publisher: Joel Fugazzotto

Acquisitions Editor: Ellen L. Dendy

Developmental Editor: Brianne Hope Agatep

Editor: Sarah Lemaire

Production Editor: Dennis Fitzgerald

Technical Editor: Don Fuller

Electronic Publishing Specialist: Franz Baumhackl

Proofreaders: Amey Garber, Emily Hsuan, Laurie O’Connell, Nancy Riddiough

Indexer: Ted Laux

Photographer: Emily Sherrill Weadock

Cover Designer and Illustrator: Richard Miller, Calyx Design

Copyright © 2003 SYBEX Inc., 1151 Marina Village Parkway, Alameda, CA 94501. World rights reserved. No part of this publication may be stored in a retrieval system, transmitted, or reproduced in any way, including but not limited to photocopy, photograph, magnetic, or other record, without the prior agreement and written permission of the publisher.

Library of Congress Card Number: 2002113567

ISBN: 0-7821-4182-X

SYBEX and the SYBEX logo are either registered trademarks or trademarks of SYBEX Inc. in the United States and/or other countries.

Screen reproductions produced with FullShot 99. FullShot 99 © 1991-1999 Inbit Incorporated. All rights reserved.FullShot is a trademark of Inbit Incorporated.

Internet screen shot(s) using Microsoft Internet Explorer reprinted by permission from Microsoft Corporation.

TRADEMARKS: SYBEX has attempted throughout this book to distinguish proprietary trademarks from descriptive terms by following the capitalization style used by the manufacturer.

The author and publisher have made their best efforts to prepare this book, and the content is based upon final release software whenever possible. Portions of the manuscript may be based upon pre-release versions supplied by software manufacturer(s). The author and the publisher make no representation or warranties of any kind with regard to the completeness or accuracy of the contents herein and accept no liability of any kind including but not limited to performance, merchantability, fitness for any particular purpose, or any losses or damages of any kind caused or alleged to be caused directly or indirectly from this book.

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This book is dedicated to Tim Barwick, Arnold Brackman, Robert Pratt, and Richard H. Slone, all teachers of one type or another who showed me how to hone my craft and find my voice in helping others.


Few books are ever the product of one person, and this book is no exception.

The first thoughts for this book were written down the morning after the attacks on New York and Washington, D.C. on September 11, 2001, when brave people at both sites were already talking about how they could get back to work.

Yet this project was just a bundle of notes until Ellen Dendy, an acquisitions editor at Sybex, came to me and asked if I was interested in doing a book on PC disaster and recovery for real people. We both agreed it was time for a book of this type.

As the manuscript progressed, Brianne Agatep, the developmental editor, and Dennis Fitzgerald, the production editor, plus Don Fuller, the technical editor, and Sarah Lemaire, the copyeditor, brought their gifted and efficient diligence to making certain all the necessary material was covered, checked and double-checked, and clear in its presentation.

Thanks, too, to Emily Sherrill Weadock, who shared her photographs for this book, and to John Bedell, who offered many great tips and ideas.

In addition, I must acknowledge the thousands of work associates, friends, and users who have shared their experiences and their suggestions during my many years of providing online help for Windows, hardware, and applications through online services like America Online and The Microsoft Network, and through Internet newsgroups.

And finally, let me say farewell to the Pentium II 350MHz system that gave up its life for this project so that other PCs might process onward. I certainly got my money’s worth, considering it saw me through four years, almost a dozen books and guides, hundreds of articles and columns, thousands of newsgroup postings, two dozen beta tests, four operating systems, three disasters, and one major move. And, interestingly, it survived two years longer than the manufacturer who made it.