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MAC (Media Access Control) addresses, 351
macro viruses, 316
Mail tab, 117, 117
maintenance, 64
for damaged files, 323
for performance, 306
software for, 65–69
Major Geeks site, 303
man-made disasters, 3
manuals
online, 376, 376
reading, 88
manufacturer-based online help, 374–375
drivers and downloads, 376–377, 377
e-mail, 379
FAQs, 378
live chat, 379
message boards and newsgroups, 378–379
online analysis, 379
product information and manuals, 376, 376
product registration for, 375
sites for, 380
Master Boot Record (MBR)
in boot process, 23
hard drive problems from, 424
viruses overwriting of, 434
master CDs, 105
Master drive setups, 445–447, 446
MBR (Master Boot Record)
in boot process, 23
hard drive problems from, 424
viruses overwriting of, 434
MCSE (Microsoft Certified System Engineer) certification, 465
Media Access Control (MAC) addresses, 351
Media Tools III software, 440
Mem Tach benchmark test, 303
memory, 30–31, 31
disasters related to, 31–32
failures in, 247–249, 248
for hardware resources, 20–21
monitoring, 296–298, 297
on motherboards, 26
for performance, 292, 305
power requirements of, 268
upgrades, 199
installing, 199–200
memory types in, 202–204, 203–204
rearranging, 201–202
troubleshooting, 200–204, 203–204
virtual, 31, 293–294
memory lookup tools, 202–204, 203
memory match calculator, 203
mental attitude in troubleshooting, 96
message boards, 378–379
Microsoft Certified System Engineer (MCSE) certification, 465
Microsoft Knowledge Base, 384
for applications, 211
for error codes and messages, 157, 238–240, 238, 240
for processes, 300
for upgrading, 207
Microsoft MVPs, 394
Microsoft Office, damaged files in, 338–339, 338
Microsoft Office Application Recovery tool, 339
Microsoft TechNet database, 300
missing file errors, 218
modems, 35
failures in, 251–252
issues in, 254–255
testing for, 252–253, 253–254
moisture, 75
monitors, 36–37
in boot process, 23
checking, 258
disasters related to, 37–38
Motherboard.org, 47
motherboards, 25–27, 26
disasters related to, 27–28
failures in, 240–244
integrated, 55–56
memory failures from, 249
power requirements of, 268
replacing, 56
upgrading, 204–206
mouse, 41
MS-DOS Compatibility Mode, 436
MSconfig.exe program
for clean boots, 175–177, 176
for Windows XP, 388
MSINFO32 tool, 146–147, 147
My Computer
for boot disks, 99, 99
for Windows XP, 386, 386
myth of curative reinstalling, 206–207
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