Chapter14.Implementing Service Level Management


Chapter 14. Implementing Service Level Management

I have covered many aspects of Service Level Management (SLM) in a webbed world. Pulling them all together requires a coherent approach to implementation so that service management can evolve as a system rather than merely comprise a disjoint set of management tools. This chapter presents some ideas for implementing an effective SLM system. The focus is on the process and a strategy for moving through that process, rather than on specific technology or product decisions.

The text discusses the following:

  • Phased implementation of SLM

  • An SLM project implementation plan




Practical Service Level Management. Delivering High-Quality Web-Based Services
Practical Service Level Management: Delivering High-Quality Web-Based Services
ISBN: 158705079X
EAN: 2147483647
Year: 2003
Pages: 128

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