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PartI.Service Level Agreements and Introduction to Service Level Management
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Chapter 1 Introduction
Chapter 2 Service Level Management
Chapter 3 Service Management Architecture
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Practical Service Level Management: Delivering High-Quality Web-Based Services
ISBN: 158705079X
EAN: 2147483647
Year: 2003
Pages: 128
Authors:
John McConnell
,
Eric Siegel
BUY ON AMAZON
Introducing Microsoft Office InfoPath 2003 (Bpg-Other)
Presenting InfoPath 2003 SP-1
Creating Forms
Adding Basic Controls and Lists
Connecting Forms to Databases
Introducing InfoPath Form Template Projects
Software Configuration Management
Configuration Management and Software Engineering Standards Reference
Appendix D Problem Change Report
Appendix L Software Requirements Changes
Appendix N Corrective Action Processing (CAP)
Appendix Q Problem Trouble Report (PTR)
Cisco IP Communications Express: CallManager Express with Cisco Unity Express
The Cisco 7940G and 7960G IP Phones
Summary
Cisco IPC Express Automated Attendant Options
Using an Automated Attendant or a Receptionist in Your Office
Step 6: Configuring Cisco UE AA and Voice Mail
Cisco IP Telephony (CIPT) (Authorized Self-Study) (2nd Edition)
Cisco Catalyst Switches
PKI Entities
Review Questions
Summary
Microsoft Windows Server 2003(c) TCP/IP Protocols and Services (c) Technical Reference
Internet Protocol (IP) Routing
Internet Control Message Protocol (ICMP)
Transmission Control Protocol (TCP) Basics
Transmission Control Protocol (TCP) Retransmission and Time-Out
Internet Information Services (IIS) and the Internet Protocols
The Lean Six Sigma Pocket Toolbook. A Quick Reference Guide to Nearly 100 Tools for Improving Process Quality, Speed, and Complexity
Working with Ideas
Voice of the Customer (VOC)
Data Collection
Identifying and Verifying Causes
Selecting and Testing Solutions
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