Index[A] [B] [C] [D] [E] [F] [G] [H] [I] [J] [K] [L] [M] [N] [O] [P] [Q] [R] [S] [T] [U] [V] [W] [X] [Z] macro/micro-level, QoS management aggregators applications effect of organizational structures infrastructure 2nd instrumentation 2nd metrics 2nd operational environments time lines transaction response time 2nd complexity CRM demarcation points digital certificates events 2nd 3rd applying Micromuse 2nd redusing noise 2nd instrumentation components 2nd modes time slices trip wires 2nd new technologies 2nd NMOS phased implementations incremental aggregation 2nd initial project selection 2nd planning 2nd policy-based 2nd architecture 2nd design 2nd elements 2nd need for 2nd products 2nd service-centric 2nd problem management metrics real-time operations automated responses 2nd browouts commercial 2nd proactive 2nd reactive 2nd root-cause analysis 2nd 3rd triage 2nd virtualized resources 2nd real-time service metrics services 2nd SLM components overview of 2nd 3rd 4th SNMP systems integration 2nd technologies integrating tools 2nd activating transport infrastructure 2nd data flow control 2nd metrics 2nd QoS 2nd Web system archiecture 2nd manual association of correlation of services maximum burst size Mean Opinion Score (MOS) Mean Time Between Failures (MTBF) Mean Time To Repair (MTTR) measuerments service performance 2nd measurement capacity providers validation 2nd measurement granularity aggregation intervals 2nd sampling frequency 2nd scope 2nd measurements active artifacts reducing baselining benchmarks 2nd business collectors customer behavior demarcation points end-user instrumentation passive policies quality service reporting tools time slices Mercury Interactive Astra SiteManager tool mesaurements SAAs embedding mesurements. [See also metrics] methods objects metrcis real-time service management metrics applications management 2nd business process 2nd performance 2nd problem management SLA techincal 2nd transport services 2nd workload MIB (Management Information Base) Micromuse applying 2nd middle mile mission statements, ROI. [See also ROI] Mnaagement Information Base (MIB) modeling simulation 2nd building 2nd performance reporting validating modeling services models ROI. [See also ROI] modems processing delays moderate priority level modes instrumentation time slices trip wires 2nd modification services thresholds monitoring active baselines groups intelligent passive 2nd services 2nd instrumentation design 2nd transactions variables triggering alerts MOS (Mean Opinion Score) moving applications MPLS 2nd MTBF (Mean Time Between Failures) MTTR (Mean Time To Repair) multi-homed servers multimedia rebuffering multimedia streams quality multiple locations, active probes multiple servers architecture 2nd multiple service providers |