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Practical Service Level Management: Delivering High-Quality Web-Based Services - page 105



Index


[A] [B] [C] [D] [E] [F] [G] [H] [I] [J] [K] [L] [M] [N] [O] [P] [Q] [R] [S] [T] [U] [V] [W] [X] [Z]

B2B (business to business) 2nd
B2C (business to consumer) 2nd
B2E (business to employee)
back-office operations
bandwidth
     over-provisioning
     traffic-shaping QoS
     transport services
baselines
     activity
     monitoring
     performance
     ProactiveNet
     revenue
     time slices
beds 2nd
behavior
     customer behavior measurements
     Netuitive
     predicting
     services
benchmarks
     load testing 2nd
best effort servcies
BGP (Border Gateway Protocol)
billing
boosting signals 2nd
bootstrapping
Border Gateway Protocol (BGP)
bottom-up integration
boundaries
     elastic
Brix Networks
brownouts 2nd 3rd
buffering
     dejitter
     jitter
building
     automated responses
building simulation modeling 2nd
business goals for service performance 2nd
business measurements
business process metrics 2nd
business services
     e-business 2nd
         B2B 2nd
         B2C 2nd
         B2E
business to business. [See B2B]
business to consumer. [See B2C]
business to employee. [See B2E]
businesses
     ROI 2nd




Index


[A] [B] [C] [D] [E] [F] [G] [H] [I] [J] [K] [L] [M] [N] [O] [P] [Q] [R] [S] [T] [U] [V] [W] [X] [Z]

caches 2nd
     server-side
caching 2nd
     instrumentation
calculations
     confidence intervals
     NPV
candidates
     automated responses
capacity
     planning 2nd 3rd
     workload metrics
CBQ (class-based queuing)
CDN (Content Distribution Network)
CDN (content distribution network)
cell error ratios
census of existing systems
change latency
characteristics
CIM (Common Information Model) 2nd
CIR (Committed Information Rate)
circuits
    Frame Relay
         CIR
Cisco QoS Policy Manager (QPM)
class-based queuing (CBQ)
classes
     one-way latency
Clickstream Technologies
client-side caches
clocks
     synchronizing
closure criteria
     policies
clusters
     tools
code
     XML
collaboration
     instrumentation
collectors
     deploying
     embedding
     event management 2nd
     linkage
     managing
     measurements
     monitoring
     roll-up method
    services
         tracking
commerce
     e-business 2nd
         B2B 2nd
         B2C 2nd
         B2E
commerical operations 2nd
Committed Information Rate (CIR)
Common Information Model (CIM) 2nd
communication
     between design and operations
     effect of organizational structures
completion rates, ROI
complexity, managing
compliance testing
components
     instrumentation
     instrumentation systems 2nd
     SLM
computation load
concurrent sessions statistics
concurrent statistics
confidence intervals
configuration
     SLAs
configuration-centric element management policies
connections
     SSL
constant bit rates
content
content distribution
     instrumentation
content distribution network (CDN)
Content Distribution Network (CDN)
content managers
content servers
content switches
cookies
     manipulation
coordination
     of alerts
correlation
     associating
     of artifacts
costs
     ROI 2nd
CRM (Customer Relatinship Management)
curves, load
customer behavior measurements
customer facing
Customer Relationship Management (CRM)
customer service