series recognizes and, in some ways, celebrates the fast-paced, ever-changing reality of organizations today. Jobs, roles, and expectations change quickly. One day you might be a network administrator or a process line manager, and the
Where do you
series is the perfect tool for training and performance professionals looking for easy-to-understand materials that will prepare non-
Presentation Basics (2003)
Trainer Basics (2003)
Training Design Basics (2003)
Facilitation Basics (2004)
Effective Communicating Basics (2004)
Performance Basics (2004).
So, you are now the teacher, instructor, trainer, the person who will be leading a class of adult learners. In other words, you’re now a facilitator of learning experiences. Where do you go from here? You may not know it, but you’ve already embarked on the journey to becoming a great facilitator! The mere fact that you’re reading this book means that you have already
The expression, “Those who can, do; and those who can’t, teach,” could not be farther off the mark. The fact is that those who teach, or facilitate learning, and do it well know their subjects (both content and application of that content to the job) better than
Subject matter expertise is the foundation for facilitating an effective learning experience. Furthermore, facilitation proficiency—the focus of this book—is a new skill set that supports your ability to facilitate others’ learning and application of the subject matter.
comes from the Latin word,
which means “to make easy.” As facilitators, that is our job: to guide the learning process and make the journey as smooth and as
We have written this book for people who want to enhance their skills in facilitating others’ learning experiences in an organizational environment. That
subject matter experts who occasionally function in a training role or who are moving into a training role in their jobs
HR professionals or managers who contract with facilitators and want to evaluate their performance
trainers who want to enhance their facilitation skills
trainers whose organizations are holding the training function accountable for learners’ performance back on the job.
Our purpose in this book is to facilitate your learning and assist in enhancing your facilitation skills. When you continue your learning journey by enhancing your own skills, you will increase the learning that takes place in your courses, increase the probability of skill transfer back to your learners’ jobs, and increase the impact of training on your organization.