Leadership:
behavior patterns of, 144–148
ego as factor in, 141–142
positive, 185, 186
Leadership and the New Science (Wheatley), 185
Learning cycle, 119
Listening:
effective, 70
to identify issues, 61–65, 69
during information sharing, 98
as sounding board, 66–68
in 30—Minute Miracle process, 135