Hope(s):
agents of, 10, 122, 142, 184–190
as flip side of fear, 57–58
connecting with, 57–59
cycle of, 32
to evaluate options, 97, 100, 102–103, 107
versus expectations, 4, 48–49
exploring, 21–23, 47, 59–60
to focus information, 84–85, 87–89
of large groups, 162
organizational benefits of, 23–24
as overcoming detail difficulties, 52–56
shared, 5, 50–51, 86, 128, 135, 151, 175
as solution source, 51–52
in sustaining results, 56–57, 125
teamwork role of, 3, 12
Human software, 11, 26, 173