Case studies:
on enlisting everyone, 36–38
on exploring hopes, 48–49
on identifying all options, 73–75
on information exchange, 92–95
on information gathering, 83–84
on looking ahead, 117–118
on mapping solutions, 109–111
on recognizing results, 123–125
on uncovering real issues, 62–63
on written options, 100–102
Celebrations:
for large groups, 166
role of, 127–129
as unifying, 139
Choices, as persuasive technique, 144
Commitment:
lack of, 100, 181
rebuilding, 26
to written options, 103
Communication:
guidelines for, 150–151
spoken versus written, 159
for virtual teams, 172
Community groups:
inclusive approach used by, 38, 39
ten-step process used by, 28, 29
Conference calls, 170, 172
Confidence:
building, 26, 44
eroding, 40
Confidentiality, 104–106, 108
Consensus, 113
Control:
competition for, 53
in groups, 143–144, 157
leadership and, 141–142
of outcomes, 185
quest for, 15, 16, 17
Creativity:
in innovation, 18
tapping into, 27, 143
Credibility:
of products, 136
of working groups, 86, 164, 165