Be Wise as a Serpent and Innocent as a Dove

Being an agent of hope is not for the faint of heart. The biblical advice to be "as wise as a serpent and as innocent as a dove" is as valid today as it was 2,000 years ago. This advice is reflected in the dual nature of the ten-step process, which both welcomes and includes all participants and their shared hopes, while simultaneously honoring and protecting them from pitfalls and potential abuse as they resolve tough issues together.

The ten-step process can be compared to a well-designed aircraft that soars and safely transports its passengers to distant destinations. This process will help you and the people with whom you are working to resolve even the toughest issues in your organization and to get where you want to go—and then go even further.

I encourage you to be an agent of hope in a fearful world hungering for fresh solutions. Enjoy the flight!