Understanding the Art as Well as the Science


The objective of this book and its many examples is to prepare you to apply the process to your own tough issues. There is a science to the process that you can learn through the steps. But there's also an art.

Years ago I learned from a Zen baker to bake handcrafted loaves of bread. He gave me the recipes that included the complex measurements, temperature readings, and timing needed to have the dough rise, form it into loaves, and let it rest before baking. I followed his instructions to the letter. I noticed, though, that my finished loaves didn't have the same crunchy crust and airy texture inside that his loaves had. "I followed your instructions exactly. I don't know what else I could have done to get better results," I lamented. "Ah," he said, "you must feel the dough and sense how it is reacting to the weather today and the fresh batch of flour we received." I had the recipe down, but I was only beginning to develop the feel.

Now that you know the recipe for the ten-step process, there are many resources to help you get the feel for using it. But whatever you do, don't wait for the perfect moment or extensive experience to start. Your business and your community need you to nourish them with a healthy way to solve tough issues.




How Great Decisions Get Made. 10 Easy Steps for Reaching Agreement on Even the Toughest Issues
How Great Decisions Get Made: 10 Easy Steps for Reaching Agreement on Even the Toughest Issues
ISBN: 0814407935
EAN: 2147483647
Year: 2003
Pages: 112
Authors: Don Maruska

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