C/C++, 6, 175, 177
call centers, 99
capability of IT and Web services, 113
capacity planning, in manufacturing industries, 124
Cape Clear, 195
cash management, 112
Centers for Medicare and Medicaid Services (CMS), 39
central registries, 26
challenges, 61
change management, 13, 93, 100, 107
checklist for startup, 156
Chief Information Officer (CIO) role, 1–21, 100
Chief Operating Officer (COO) role, 3
client-server computing, 10–11, 25–28, 164
coarse-grained services, 168–169
Coase, Ronald, 91–92
COBOL, 175
collaboration, 11, 13–20, 69–74, 141–142, 155, 173, 204
business landscape for, 70–72
Business to Business (B2B) and, 70
Collaborative Planning, Forecasting, and Replenishment (CPFR) in, 130
financial services industries and, 132–135
inventory management and, 71
logistics, 72
manufacturing industries and, 125–131
plan of action for, 73–74
planning considerations in, 72–73
procurement and strategic sourcing using, 71
product development and, 71
Secure Identity Management (SIM) in, 73
standards and, 73
Supply Chain Management (SCM) and, 71–72
Collaborative Planning, Forecasting, and Replenishment (CPFR), 130
Collins, James C., 76–77
COM, 169
Common-Language Runtime (CLR), 177
Common Object Request Broker Architecture (CORBA), 42, 169
competitive advantage (see architecting for competitive advantage)
complexity
Web services and, processes, 119–120
Web services and, product/services, 119
compressed value chains, 112
Computer Aided Design (CAD), 131
Computer Aided Manufacturing (CAM), 131
computers and electronics manufacturers, 127–128
“computing on demand” concept, 88
Confluent Software, 51
connectivity, 200
consistent transactions, in ACID principles, 50
Consumer Packaged Goods (CPG) industry, 130
content aggregation, transformation, distribution, 200
content hubs, 199–200
content-based solutions, 102
context-based solutions, 102
Corporate Performance Management (CPM), 89
cost of integration, 14, 61–63, 66, 95, 113, 141, 164
Covisnt, 129
C#, 177, 194
credit card information, 52
cross-platform support (see also interoperability), 4–5, 27, 54–57, 99, 174–179, 182
Java 2 Enterprise Edition (J2EE) and, 178
CrossWorlds, 189
custom applications, 61–62
custom integration, 62
custom Web services, 64–65
customer relations, 112
Customer Relationship Management (CRM), 1, 13, 17, 61, 67, 95, 99, 101, 160, 189
financial services industries and, 133
insurance industry and, 134–135
manufacturing industries and, 124, 131
vendors of, 185
customer service, 90–92, 95–100
cyber theft, 52
cycle times, 112
Cysive, 195