Service Level Agreements


A Service Level Agreement (SLA) is a document that gives human readers the information necessary to decide how and whether to invoke a particular service from other software. The presence and use of an SLA varies by SOA vendor and corporate user. If present, the SLA

  • includes elementary-access and proposed-contract details in most cases

  • may be written by software designers to help negotiate what functionality is to be included in a given service

  • may communicate plans to potential service users and other interested parties

  • may be the basis of a legal document that indicates what level of reliability the service offers (for example, how many hours per week the service is available)

  • may be used as an input to an automated process that creates invocation details for use when developing a requester




SOA for the Business Developer. Concepts, BPEL, and SCA
SOA for the Business Developer: Concepts, BPEL, and SCA (Business Developers series)
ISBN: 1583470654
EAN: 2147483647
Year: 2004
Pages: 157
Authors: Ben Margolis

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