Index_I

I

IBM, 8, 103, 302

clockspeed strategies and, 205-209

dominant design establishment and, 185-186

IDEO, 294

IKEA, 400, 402, 405

Image processing, 301-302

Impannatori (brokers), 108

Incident tracking support system (ITSS)

introduction of, 270-271

structural changes and, 271-272

Zeta model and, 269-280

Industrial Revolution, 3-4, 409. See also New Economy

Inflation, 6-7

Information

access issues and, 325

empowerment and, 57

feedback and, 196-197

granular segmentation and, 198-202

groupware and, 265-281

guilds and, 355, 370

humanism and, 397-399

knowledge transfers and, 42-44

learning history and, 251-264

market monitoring and, 41-42

metrics and, 178, 198-202

Process Handbook and, 221-245 (see also Process Handbook)

rationalism and, 393, 397-399

talent trade wars and, 369-370

X-teams and, 283-296

Information system (IS) organization, 168, 305

Information technology (IT), 19, 96-99, 315-317

access issues and, 327-328

account managers and, 304

ASAP system, 76

authority delegation and, 84

Citibank Japan and, 136-137

complexity of, 302-303

core activities and, 311-313

cost of, 73-74, 305

customer relationships and, 78-79

decentralization and, 49-57, 62-63, 85, 298-299, 310

EDS and, 179-180

empowerment and, 49-69

fixed effect analysis and, 82

flexibility of, 301-302

as general purpose technology, 71-72

globalization and, 297-298

government and, 81

groupware and, 265-281

infrastructure and, 307-310

line leadership and, 313-314

load upon, 302-303

machinery and, 81

MacroMed study and, 74-75

management and, 74-75, 298-299, 304-305, 308-314

manufacturing and, 75-78

network redesign and, 300-301

new system implementation and, 305-306

organization and, 83-86

performance and, 309

Process Handbook and, 221 (see also Process Handbook)

productivity and, 72, 74-75, 86-95

re-engineering and, 298

reskilling and, 308

resource reduction and, 300-301

SAP and, 301

Schneider National and, 144-157

suppliers and, 75-78, 308-309

technology environment and, 301-302

Thermo Electron and, 142

time to market and, 309

trust and, 58

two-way strategic alignment and, 303-304

U.S. GDP and, 87, 90, 92

Innovation, 190, 193-194

environment and, 389-390

government and, 345-348

New Economy and, 389-412 (see also New Economy)

new social contract and, 333-349

Inside contracting, 35-36

Integrated product teams (IPTs), 212

Intel, 37, 181

clockspeed strategies and, 205-217

lock-in and, 194

supply chain design and, 2083-DCE and, 214-216

Interesting Organizations Project, 11, 158-159

Boeing, 136

Citibank Japan, 136-137

external forces and, 142-149

General Electric, 137-138

internal issues and, 142-149

Lithonia, 138-139

overview of, 133-142

Schneider National, 144-157 7-Eleven Japan, 139-140

Thermo Electron, 140-142

USAA, 140

Interface Inc., 391, 399

Inter-Governmental Panel on Climate Change (IPCC), 326-327

International Society for Industrial Ecology, 393

Internet, 20, 53

chat, 401

customer relationships and, 78-79

decentralization and, 65-66, 110-111

e-lancing and, 8-9, 103-114

environment and, 401

GE and, 138

job searches and, 356, 358

Linux and, 103-104

new technology on, 302

Process Handbook and, 221-249

prosumerism and, 401

self-management of, 110

suppliers and, 77

Invention

future prospects and, 415

new organizations, 165-168

new strategies, 163-165

values and, 3

Investments

agency issues and, 38-41

hold-up problem and, 25-29

IT and, 71-99

property rights theory and, 29-31

quasi-rents and, 28-31

transaction cost economics and, 26-31

values and, 328-329

Isaacs, David, 406