References

---

Bellman, S.,Lohse, G.H. and Johnson, E.J. (1999). Predictors of Online Consumer Behavior. Communications of the ACM, 42(12), 32–38.

Bowers, J.,Pycock, J. and O'Brien, J. (1996). Talk and Embodiment in Collaborative Virtual Environments. In R. Bilger, S. Guest and M. J. Tauber (Eds.), CHI 96 - Electronic Proceedings ACM. Online: http://www.acm.org/sigchi/chi96/proceedings/papers/Bowers/jb_txt.htm(accessed 14/4/03).

Boyd, C. (1995) Human and machine dimensions of 3D interfaces for virtual environments. Proceedings CHI'95, ACM SIGCHI. Online: http://www.acm.org/sigchi/chi95/Electronic/documnts/doctoral/cblbdy.htm(accessed 14/4/03).

Burgoon, J. K.,Bonito, J. A.,Bengtsson, B.,Ramirez, A., Jr.,Dunbar, N., and Miczo, N. (2000). Testing the interactivity model: Communication processes, partner assessments, and the quality of collaborative work. Journal of Management Information Systems, 16(3), 33-56.

Chisnall, P. (1991). The Essence of Marketing Research. London: Prentice Hall.

Csikszentmihalyi, M.(1990) Flow: The Psychology of Optimal Experience. New York: Harper and Row.

Davis, F.D. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13(3), 319–339.

Egger, F. N. (2000). Trust Me, I'm an Online Vendor: Towards a Model of Trust for E-Commerce System Design. In G. Szwillus and T. Turner (Eds.), CHI2000 Extended Abstracts: Conference on Human Factors in Computing Systems, The Hague, The Netherlands (April 1–6, pp. 101–102).

Essler, U. and Whitaker, R. (2001). Rethinking e-commerce business modelling in terms of interactivity. Electronic Markets, 11(1), 10–16.

Floridi, L. (1995). Internet: Which future for organized knowledge, Frankenstein or Pygmalion? International Journal of Human-Computer Studies, 43, 261–274.

Gammack, J.G. and Carter, D. (2001). Retaining consumer attention in online purchasing decisions. Paper presented at International Telecommunications Society's Asia-Indian Ocean Regional Conference, Telecommunications and E-Commerce: Trade and Development in a Knowledge-Based Economy, Perth, Western Australia (July 2–3, 2001).

Garbi, E. (2002, Spring). Alternative measures of performance for E-companies: A comparison of approaches. Journal of Business Strategies, 19(1), 1–16.

Gefen, D. (2002). Reflections on the dimensions of trust and trustworthiness among online consumers. The DATABASE for advances in information systems, 33(3), 38–53.

Gordon, S. (2000). Shoppers of the Web Unite: User Experience and Ecommerce. Online: http://www.zdnetindia.com/techzone/design/stories/249.html(accessed 14/4/03).

Grant, E.X. (2002). Report: The State of U.S. Online Shopping. E-Commerce Times, February 8, 2002. Online: http://www.ecommercetimes.com/perl/story/16233.html(accessed 14/4/03).

Hodkinson, C.S. (2001). An Exploratory Study of WWW Consumer External Information Search Behavior. Unpublished dissertation (PhD), School of Management, University of Queensland, Brisbane.

Hodkinson, C.S.,Kiel, G.C. and McColl-Kennedy, J.R., 2000. Consumer web search behavior: Diagrammatic illustration of wayfinding on the web. International Journal of Human-Computer Studies, 52, 805–830.

Hoffman, D. L. and Novak, T. P. (1996a). Marketing in hypermedia computer-mediated environments: Conceptual foundations. Journal of Marketing, 60, 50–68. Online: http://www2000.ogsm.vanderbilt.edu/cmepaper.revision.july11.1995/cmepaper.html(accessed 14/4/2003).

Hoffman, D. L. and Novak, T. P. (1996b). New Metrics for New Media: Towards The Development of Web Measurement Standards. Project 2000, Vanderbilt University. Online: http://www2000.ogsm.vanderbilt.edu/novak/web.stand.html.

Hurst, M. and Gellady, E. (2000). Creative Good white paper on customer experience. Online: http://www.creativegood.com/creativegood-whitepaper.pdf(accessed 14/4/2003).

Integrated Marketing Communications (n.d.). Stickiness in an E-tailing Environment. Online: www.medill.northwestern.edu/imc/studentwork/projects/Sticky(accessed 14/4/2003).

Jarvenpaa, S.L. and Tractinsky, N. (1999, December). Consumer Trust in an Internet Store: A Cross-Cultural Validation. Journal of Computer Mediated Communication, 5(2). Online: http://www.ascusc.org/jcmc/vol5/issue2/jarvenpaa.html(accessed 14/4/2003).

Jeandrain, A-C. (2001). Consumer Reactions in a Realistic Virtual Shop: Influence on Buying Style. Journal of Interactive Advertising, 2(1). Online: http://jiad.org/vol2/no1/jeandrain/(accessed 14/4/03).

Kim, H.M. (2001). Evaluating Website Effectiveness: Towards Formal Representation and Analysis of Knowledge about Design of Business Processes and Communications Structures for E-Business, Work Report, Schulich School of Business, York University, Canada.

Kotler, P.,Hamlin, M.A.,Rein, I. and Haider, D.H. (2001). Marketing Asian Places: Attracting Investment, Industry and Tourism to Cities, States and Nations. New York: John Wiley & Sons.

Lee, J-S. (2000) Interactivity: A New Approach. Read at Association for Education in Journalism and Mass Communication, (August 9–12), Phoenix, AZ. Cited in McMillan and Hwang q.v.

Liu, Y. (2002). Assessing the Interactivity of Web Sites. Working paper. Online: http://www.yupingliu.com/JAR_Measurement.pdf(accessed 13/4/2003).

Liu, Y. and Shrum, L.J (2002, Winter). What is interactivity and is it always such a good thing? Implications of definition, person, and situation for the influence of interactivity on advertising effectiveness. Journal of Advertising, Provo, 31(4), 53–64.

Lohse, G. & Spiller, P. (1998). Electronic shopping. Communications of the ACM, 41, 81–86.

Lohse, G.L.,Bellman, S. and Johnson, E.J. (2000, WInter). Consumer Buying Behavior on the Internet: Findings from Panel Data. Journal of Interactive Marketing, 14(1).

McColl-Kennedy, J.R. and Kiel, G.C. (2000). Marketing: A Strategic Approach Concepts and Strategies. South Melbourne: Thomas Nelson Learning.

McMillan, S.J. and Hwang, J.-S. (2002, Fall). Measures of perceived interactivity: An exploration of the role of direction of communication, user control, and time in shaping perceptions of interactivity. Journal of Advertising, 31(3), 29–42.

Nielsen, J. (1997). Loyalty on the web. Online: http://www.useit.com/alertbox/9708a.html(Accessed 14/4/2003).

Nielsen, J. (1999). Trust or Bust: Communicating Trustworthiness in Web Design. Jakob Nielsen's Alertbox. Online: http://www.useit.com/alertbox/990307.html(accessed 14/4/2003).

Nielsen, J.,Molich, R.,Snyder, C. and Farrell S. (2001). E-Commerce User Experience. Fremont, CA: Nielsen-Norman Group. Online: http://www.nngroup.com/(accessed 13/4/2003).

Rafaeli, S. and Sudweeks, F. (1997). Networked Interactivity. Journal of Computer Mediated Communication, 2, 4. Online: www.ascusc.org/jcmc/vol2/issue4/rafaeli.sudweeks.html.

Rogers, E.M. (1995). Diffusion of innovations (4^th ed.) New York: The Free Press.

Slama M.E. and Taschian, A. (1987). Involvement (enduring) scale. In G.C. Bruner and P.J. Hensel (Eds.), Marketing Scales Handbook: A Compilation of Multi-Item Measures (pp. 315–316). Chicago, IL: American Marketing Association, 1992.

Tan, S.J. (1999). Strategies for reducing consumers' risk aversion in Internet shopping. Journal of Consumer Marketing, 16(2), 163–180.

Tan, Y.H and Thoen, W. (1999). Towards a Generic Model of Trust for Electronic Commerce. Proceedings of the 12th Bled E-Commerce Conference, Bled, Slovenia, (June 7–9, Vol. 1, pp. 346–359).

Vividence (2001). Vividence Research report: Holiday readiness 2001. Online: http://www.vividence.com/resources/public/research/studies/HolidayReadiness2001.pdf(accessed 13/4/03).

WAEcC (2000). Western Australian e-commerce Centre Daneechi Swimwear. Online: http://www.ecommercecentre.online.wa.gov.au/experiences/daneechi.htm(accessed 13/4/03).

Ward, E. (2002). E-Marketing Directed at the Travel Consumer. Tourism Queensland presentation at the Services Marketing Conference. University of Queensland, Brisbane, Australia.

Yoon, S-J. (2002). The antecedents and consequences of trust in online-purchase decisions. Journal of Interactive Marketing, 16(2), 47–63.

---