List of Figures

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Chapter 1: TAM or Just Plain Habit: A Look at Experienced Online Shoppers

Figure 1: Research Model and Standardized LISREL Solution

Chapter 2: Assessing Customer Perceptions of Web Site Service Quality in Digital Marketing Environments

Figure 1: The EC-Adapted SERVQUAL Instrument

Chapter 3: On-Line Retailing: What Drives Success? Evidence From Ireland

Figure 1: Number of Hits Per Week
Figure 2: Percent of Annual Revenues Generated by Website

Chapter 4: Website Retailing: Electronic Supply Chain Replenishment

Figure 1: Research Model

Chapter 5: A Meta-Analysis Approach Toward the Development of an Integrative Framework for Online Consumer Behavior Research

Figure 1: Yearly Number of Online Consumer Behavior Studies Published in IS Journals
Figure 2: Integrative Framework

Chapter 6: Understanding Web Information Search Behavior: An Exploratory Model

Figure 1: The Simplified Model of Web-Wide Information Search and Its Outcomes
Figure 2: The Detailed Model of Web-Wide Information Search and Its Outcomes

Chapter 7: Motivation and Search Intensity: An Investigation of Online Consumer Search Behavior

Figure 1: Online Activities of Physicians in the US
Figure 2: The Consumer Decision-Making Process
Figure 3: Model of Web Information Search Health Effects

Chapter 8: Customer Perceptions of a Thin-Client Micro-Payment System: Issues and Experiences

Figure 1: Two Online Newspaper Interaction Scenarios
Figure 2: Basic NetPay Component Interactions
Figure 3: Basic NetPay Software Architecture
Figure 4: Interactions between Customer and Broker for Client-Side NetPay
Figure 5: Interactions between Customer and Broker for Server-Side NetPay
Figure 6: Customer Spending E-Coins at an E-Newspaper Site
Figure 7: Three Payment Systems Usability Test Results

Chapter 9: Virtual Reality, Involvement and the Consumer Interface

Figure 1: Relative Likelihood for 68 Subjects of Products Liable to be Bought Online
Figure 2: Front Page of Beachtown Experimental Site Showing Immersion Levels
Figure 3: Screenshots from the VRML Version of the Site

Chapter 10: Roles of Computer Self-Efficacy and Outcome Expectancy in Influencing the Computer End User's Organizational Commitment

Figure 1: The Theoretical Model and Hypotheses
Figure 2: The Empirical Results of the Estimated Model Using Standardized Path Coefficients

Chapter 11: Understanding the Hidden Dissatisfaction of Users Toward End User Computing

Figure 1: Research Model

Chapter 12: Internet Shopping Model and Customer Perceptions: A Study of UK Supermarkets

Figure 1: Supermarket Internet Shopping Model
Figure 2: Intercept Model and Cluster Model

Chapter 14: Exploring the Effects of Hardware Performance, Application Design, and Cognitive Demands on User Productivity and Perceptions

Figure 1: High-Demand Tasks Required Significantly More Time than Low-Demand Tasks for All Three Applications
Figure 2: Total Task Completion Time for the High-Demand Excel Task (400 Platform resulted in significantly shorter task completion times)
Figure 3: Error Rates for High- and Low-Demand Tasks for all Three Applications
Figure 4: High-Demand Task Required Significantly more Time than the Low-Demand Task for Data Entry, Navigation, and Miscellaneous other Activities when using Excel
Figure 5: High-Demand Task Required Significantly more Time than the Low-Demand Task for Data Entry, Navigation, and Miscellaneous other Activities when using PowerPoint
Figure 6: High-Demand Task Required Significantly more Time than the Low-Demand Task for Data Entry, Navigation, and Miscellaneous other Activities when using Word

Chapter 15: The Impact of Computer Processor Speed on End-User Productivity

Figure 1: Productivity Measurement Framework

Chapter 16: An Overview of Acquiring Cognitive Skills While Receiving Spreadsheet Training

Figure 1: A Framework for Cognitive Skills, Spreadsheet Training, and Errors
Figure 2: Comparison of Treatment Groups Scores



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Advanced Topics in End User Computing (Vol. 3)
Advanced Topics in End User Computing, Vol. 3
ISBN: 1591402573
EAN: 2147483647
Year: 2003
Pages: 191

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