Ravecom, 346
Referrals from customers, 20
Remote shopping, 356
Reports
report generating capabilities, 140–141, 399
status reports, 126
Research in Motion (RIM), 150
Resources
CommerceNet, 433–434
commerce organizations, 431–432
conferences, 443–452
electronic commerce companies, online information, 425–428
electronic malls, 432–433
financial services online, 428–431
Internet glossary and abbreviations, 405–424
specifications and standards information, 433
transaction codes for electronic data interchange, listed, 435–441
see also Web addresses
Retail sector, 174
Retention of customers, 15, 18–21
Return on investment (ROI)
e-commerce Internet service providers (ECISPs), 92
e-service and, 393–394
infrastructure and, 85
mobile technologies and, 152, 154–155
Transaction Market Management (TMM) technologies and, 27, 29, 35
Return policies, 31
Risks
e-commerce and, 245–246
management of, 248–249
ROI. See return on investment (ROI)
RSA Security, 427