Index_R

R

Ravecom, 346

Referrals from customers, 20

Remote shopping, 356

Reports

report generating capabilities, 140–141, 399

status reports, 126

Research in Motion (RIM), 150

Resources

CommerceNet, 433–434

commerce organizations, 431–432

conferences, 443–452

electronic commerce companies, online information, 425–428

electronic malls, 432–433

financial services online, 428–431

Internet glossary and abbreviations, 405–424

specifications and standards information, 433

transaction codes for electronic data interchange, listed, 435–441

see also Web addresses

Retail sector, 174

Retention of customers, 15, 18–21

Return on investment (ROI)

e-commerce Internet service providers (ECISPs), 92

e-service and, 393–394

infrastructure and, 85

mobile technologies and, 152, 154–155

Transaction Market Management (TMM) technologies and, 27, 29, 35

Return policies, 31

Risks

e-commerce and, 245–246

management of, 248–249

ROI. See return on investment (ROI)

RSA Security, 427