Mailing addresses, establishing U.S. address, 347
Maintenance, repair, and operations (MRO) activities, 6–9
Malls, electronic malls, 432–433
Mann, Thomas, 3
Manufacturing
core processes, 81
value chain integration and manufacturing, 10
Marketing
customer data collection, 140
customer knowledge and, 224
direct marketing, 4
niche markets, 74
Market makers, 352
Markets
e-business markets, 82–83
niche markets, 74
see also global markets
MasterCard International, 429
Merchandising
content management and, 181
flexible merchandising, 181
product locators, 182–183
sales, problem-solving techniques to increase, 183
Merchant accounts, providers of, 111
Meta-data, 180
Metavante, 315
Microsoft Corporation, 427
Moai, e-commerce software vendor, 88
Mobile technologies
described, 143–144
Global System for Mobile (GSM), 149
information access, 152, 154
management concerns, 152, 153–154
return on investment, 152, 154–155
security and, 152–153
vs. wireless technologies, 143–144
Models. See e-business models
Mondex USA, 427
Smart Card International services, 345
Money laundering, 331, 338–339, 340
Monitoring software, as measure of customer experience, 23
De Montaigne, Michel Eyquem, 115
MRO (maintenance, repair, and operations) activities, 6–9
MySAP.com, e-commerce software vendor, 88