Castiglione, Baldesar, 85
Catholic Church scandal, 191–192
Chain of command, 195
Challenging behavior dimension, 7, _87–116
arrogance and, 106–107
challenging abuse early, 103–104
challenging indirectly, 97–98
challenging use of language, 104–105
duty to obey, 101–103
giving feedback, 94–95
Challenging behavior dimension, continued
giving input, 95–96
knee-jerk rejection, avoiding, 98–99
leaders challenging leaders, 113–115
leaders with other agendas, 112–113
newly elevated leaders, 111–112
overcoming groupthink, 99–101
personal issues, 110–111
preparing leader for feedback, _92–94
self-challenge, 115–116
Clinton, Bill, 118
Cohesive groups, 99
Common purpose, 13
Communication, 67–68, 205–206
creative dialogue, 203–204
culture of, 205–206
messages from staff, 196–198
ombudsman role, 207–208
organizing processes of, 61–62
protecting channels of, 207–209
See also Listening
Complaining, 205–206
Conflict, 81–82
Confrontation, reactions to, 135–137
Contingency plans, 180–181
Core values, 13, 173
Corporate culture, 50–51, 197, 205
influencing of, 50–51
supportive environment, 140–142
Corrupt behavior, 181
Courageous followership, 4–5, 20–22, 193–196
courage to challenge. See Challenging behavior dimension
critical dimensions of, 40
five dimensions of, 6–9
model of, 40
moral action, 8–9
paradox of, 13–15
responsibility and. See Responsibility dimension
service in. See Service dimension
Creativity, 70–71, 203–205
Crisis management, 77–79
Critical-thinking approach, 72
Criticism, 201