Bennet P. Lientz
Kathryn P. Rea
University of California, Los Angeles Los Angeles, California
The Consulting Edge, Inc. Beverly Hills, California
Amsterdam Boston London New York Oxford Paris San Diego San Francisco Singapore Sydney Tokyo
This book is printed on acid-free paper.
Copyright 2003, Elsevier Science (USA)
All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher.
Requests for permission to make copies of any part of the work should be mailed to: Permissions Department, Harcourt, Inc., 6277 Sea Harbor Drive, Orlando, Florida 32887-6777.
Academic Press
An imprint of Elsevier Science
525 B Street, Suite 1900, San Diego, California 92101-4495, USA
http://www.academicpress.com
Academic Press
An imprint of Elsevier Science
84 Theobald’s Road, London WC1X 8RR, UK
http://www.academicpress.com
Library of Congress Control Number: 2002111028
International Standard Book Number: 0-12-449985-6
PRINTED IN THE UNITED STATES OF AMERICA
02 03 04 05 06 MB 9 8 7 6 5 4 3 2 1