References

[Berger02] Berger, J., "The Value of Outsourcing," DecisionOne, January 2002, available online at www.decisionone.com/d1m/news/white_papers/white_paper_08.shtml

[Jenkins01] Jenkins, D., "The New Standard for IT Outsourcing: Delivering on accountability will drive the future of all relationships," The Outsourcing Institute, 2001, available online at http://verizonit.com/pdf/oi_brief.pdf

[Kelly01] Kelly, T., "Is Application Outsourcing Right for Your Business?" BlueStar Solutions, December 2001, available online at www.bluestarsolutions.com/industry/Is_Outsourcing_Right_For_You.pdf

[Paul01] Paul, L., "Classic Outsourcing Blunders," Darwin Magazine, August 2001, available online at www.darwinmag.com/read/080101/blunders.html

[Yourdon96] Yourdon, E., et al, "Offshore Outsourcing: The Benefits and Risks," Cutter Consortium Research Reports, November 1996.