Network Sales and Services Handbook

  
• Table of Contents
• Index
Network Sales and Services Handbook
By Matthew J. Castelli
 
Publisher: Cisco Press
Pub Date: November 27, 2002
ISBN: 1-58705-090-0
Pages: 464
Slots: 2   


A technical handbook for network sales and customer service personnel

Network Sales and Services Handbook covers the following:

  • Foundational concepts and discussions of how networks interconnect

  • The OSI model and its fundamental importance for moving information between computers on an internetwork

  • Customer premises equipment, including a discussion of hardware commonly found at a customer site

  • Threats to a network and methods for protecting a network against such threats

  • Concepts of geographical networks and the three-tiered network hierarchy

  • QoS and a network's capability to provide better service to select network traffic over various internetworking technologies

  • Methods available to remote users for securely accessing organizational resources

  • Public switched telephone network services and customer access

  • Multiprotocol Label Switching (MPLS) and how it is used in a network backbone

  • The fundamentals of fiber-optic networks, including Synchronous Optical Networks and Dense Wave Division Multiplexing

One of the most significant challenges in any technical organization is knowledge transfer: getting the knowledge from those "in the know" (network engineers or consultants) to those on the "front lines" (those individuals who are selling and supporting a client's network services). Because these individuals tend to be quota driven, a sales/service team often does not have a lot of available time away from the field; potentially resulting in lost revenue. Understanding knowledge transfer is necessary for people working as customer service representatives and managers, engineering technicians, and presales account managers.

Network Sales and Services Handbook provides sales and support professionals the fundamental technical knowledge necessary to understand customer needs. Designed as a complete reference guide, Network Sales and Services Handbook details networking basics, including foundational concepts and discussions of the many different LAN and WAN technologies and their functionality. Also included are fundamental discussions on quality of service (QoS), voice networks, and fiber optics, as well as a brief summary of the common routing protocols used in an internetwork.

If you are a non-engineer associated with an engineering environment, Network Sales and Services Handbook is an essential part of your resource library.

  
• Table of Contents
• Index
Network Sales and Services Handbook
By Matthew J. Castelli
 
Publisher: Cisco Press
Pub Date: November 27, 2002
ISBN: 1-58705-090-0
Pages: 464
Slots: 2   Copyright
   About the Authors
     About the Technical Reviewers
   Acknowledgments
   Introduction
     Goals and Methods
     Who Should Read This Book?
     How This Book Is Organized
     The Twelve Networking Truths
     Command Syntax Conventions
   Chapter 1.  Internetworking Basics
     OSI Reference Model
     Information Formats
     Network Hierarchy
     Connection-Oriented and Connectionless Network Services
     Network Addressing
     Flow Control
     Error-Checking
     Standards Organizations
     Summary
   Chapter 2.  OSI Reference Model
     OSI Layer Characteristics
     Host Communication
     Data Encapsulation
     Summary
     Frequently Asked Questions (FAQ)
   Chapter 3.  TCP/IP Introduction
     TCP/IP Model
     TCP/IP Operation
     TCP/IP Addressing
     TCP Ports and Sockets
     UDP and ICMP
     Routing
     Summary
     Frequently Asked Questions (FAQ)
     Case Study
   Chapter 4.  Customer Premise Equipment (CPE)
     Servers and Workstations
     Communication Equipment
     LAN CPE
     Analog Equipment
     Summary
     Frequently Asked Questions (FAQ)
   Chapter 5.  Local Area Networks (LANs)
     LAN Topologies
     Ethernet
     Token Ring
     FDDI
     LAN Transmission
     LAN Hardware
     Summary
     Frequently Asked Questions (FAQ)
     Case Study
   Chapter 6.  Local Access
     Dedicated Local Access Configuration
     Switched Local Access Configuration
     LEC CO Configuration
     Summary
     Frequently Asked Questions (FAQ)
     Case Study
   Chapter 7.  DSL and Cable Modem Networks
     Digital Subscriber Line
     Cable Access Technologies
     Summary
     Frequently Asked Questions (FAQ)
     Case Study
   Chapter 8.  WAN Basics
     WAN Switching
     Network Interfaces
     WAN Architecture
     Summary
     Frequently Asked Questions (FAQ)
     Case Study
   Chapter 9.  Asynchronous Transfer Mode (ATM) Introduction
     ATM WANs
     ATM WAN Interfaces
     ATM Connections
     VPs
     Cell Transmission
     ATM Traffic Contract Parameters
     ATM Service Classes
     QoS Parameters
     ATM WAN Architecture
     ATM Traffic Contract and Negotiation
     Summary
     Frequently Asked Questions (FAQ)
     Case Study
   Chapter 10.  Frame Relay Introduction
     Frame Relay Components
     Frame Relay Error Handling
     Frame Relay LMI
     Summary
     Frequently Asked Questions (FAQ)
     Case Study
   Chapter 11.  Understanding Routers and Routing
     Routing Components
     Routing Algorithms
     Network Protocols
     Summary
     Frequently Asked Questions (FAQ)
     Case Study
   Chapter 12.  Virtual LAN (VLAN) Introduction
     VLAN Memberships
     VLAN/WAN Integration
     Summary
     Frequently Asked Questions (FAQ)
     Case Study
   Chapter 13.  Quality of Service Introduction
     ATM
     Frame Relay
     IP
     MPLS and MPLS-TE
     DiffServ
     Summary
     Frequently Asked Questions (FAQ)
     Case Study
   Chapter 14.  Network Architecture Introduction
     Network Devices
     Hierarchical Network Model
     WAN Oversubscription
     Summary
     Frequently Asked Questions (FAQ)
     Case Study
   Chapter 15.  Network Security Basics
     Network Threats
     Network Attack Methods
     Proxy Servers and DMZ
     Firewalls
     Intrusion Detection and Monitoring
     Network Security Architecture
     Summary
     Frequently Asked Questions (FAQ)
     Case Study
   Chapter 16.  Remote Access Virtual Private Networks (VPNs)
     VPNs
     VPN Basics
     Authentication
     Tunneling Protocols
     Encryption
     PGP
     PKI
     MD5
     IPSec
     IKE
     LAN-to-LAN VPN
     VPN Architecture
     Summary
     Frequently Asked Questions (FAQ)
     Case Study
   Chapter 17.  Voice Networks
     Voice Network Access
     ANI
     Lines and Trunks
     Summary
     Frequently Asked Questions (FAQ)
     Case Study
   Chapter 18.  Network Management Basics
     FCAPS Model
     Network Management Architecture
     Network Management Protocols
     An Introduction to TMN
     Summary
     Frequently Asked Questions (FAQ)
     Case Study
   Chapter 19.  High Availability Networking
     Measuring Network Availability
     Internetwork Reliability Options
     Summary
     Frequently Asked Questions (FAQ)
     Case Study
   Chapter 20.  The Internet
     WWW
     URL
     Internet Programming Languages
     Peering
     Summary
     Frequently Asked Questions (FAQ)
   Chapter 21.  MPLS Introduction
     MPLS Terminology
     MPLS Operation
     MPLS MPLS-VPNs
     MPLS CE Routing
     Summary
     Frequently Asked Questions (FAQ)
     Case Study
   Chapter 22.  Introduction to Fiber Optics
     Optic Bands and Transmission Windows
     SONET
     DWDM
     Summary
     Frequently Asked Questions (FAQ)
     Case Study
   Appendix A.  PIC Codes
   Appendix B.  RIP (Routing Information Protocol)
     RIP Routing Table
     RIP Routing Convergence
     RIP Limitations
     Summary
   Appendix C.  RIP Version 2 (RIPv2)
     RIPv2 Authentication
     RIPv2 Subnet Mask Support
     RIPv2 Next Hop Identification
     RIPv2 Multicasting
     RIPv2 Concerns
     Summary
   Appendix D.  Border Gateway Protocol, Version 4 (BGP4)
     BGP Multihoming
     Interior (IBGP) Versus Exterior (EBGP)
     Common BGP Implementation
     BGP Attributes
     BGP Route Selection
     BGP Peering
     BGP Route Reflectors
     BGP Confederations
     BGP Administrative Distances
     BGP Timers
     Summary
   Appendix E.  Interior Gateway Routing Protocol (IGRP)
     IGRP Metrics
     Metric Calculation
     IGRP Timers
     IGRP Convergence Mechanisms
     IGRP Load Balancing
     Summary
   Appendix F.  OSPF (Open Shortest Path First)
     OSPF Areas
     OSPF Convergence
     OSPF Route Summarization
     OSPF Authentication
     Summary
   Appendix G.  EIGRP (Enhanced Interior Gateway Routing Protocol)
     Neighbor Discovery and Recovery
     Reliable Transport Protocol
     DUAL Finite-State Machine
     Protocol-Specific Modules
     EIGRP Tables
     EIGRP Packet Types
     EIGRP Convergence
     Summary
   Index