NOVEMBER 30

continuation

can turn Japan around in twelve months and you can show a profit, I will shave my head in front of everybody.”

And what do you know? Bill made a profit.

So, during a leadership meeting in Spain, Mike went onstage with two barbers and had his head shaved—and it ended up in the Wall Street Journal, front page.

Says Mike, “Believe it or not, that was recognition. It had all the important elements: it recognized a job well done; the recognition happened in public in front of Bill’s peers; it was personalized for Bill; we created a memory together that will last forever; and there was no cash involved.

(A helpful hint: for big recognition impact, incorporate these same elements the next time your employee goes above and beyond.)