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Once you get past the Initiation stage you can adopt a formal project lifecycle, Figure 13.5. First, find out what is required. If at all possible, obtain a customer authority, that is someone to whom you will deliver and who will decide what is to be delivered.
Obtain Customer Authority
Identify customers and customer groupings
Set up liaison mechanisms- e.g. MCG
Obtain requirements - standard systems/business analysis
Group requirements - identify subproject streams
Prepare and review requirements specification
SPECIFY TOR
Look to your customers—these are usually internal to the organization, rarely external, although it is the business needs of the end customers that provides the context of the metrics program.
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