You are a technical support agent at Contoso.com. A user complains that she cannot access websites on the Internet. In investigating the problem, you ask her several questions:
Are there any sites on the Internet that you can access? No.
Have you ever been able to access websites on this computer before? Yes.
Was the computer on the same network, or on a different network when you were able to access websites before? It was at home.
Have you made any changes recently to Microsoft Internet Explorer or your computer? No.
What type of Internet connection do you have? Cable modem.
Using everything you have learned in this chapter, what would be your first steps in troubleshooting this problem?