List of Sidebars

About This Book

Real World: Helpful Information

Chapter 1: Introduction to Desktop Support

Real World: Leveraging the Expert User

Chapter 2: Resolving a Service Call

Real World: Your Changing Role

Real World: Understanding Your End User

Chapter 3: Troubleshooting the Operating System

Real World: Users May Not Know What to Call Things

Real World: When Not to Change File Extensions

Chapter 4: Microsoft Outlook and Outlook Express

Real World: Backing Up Outlook

Chapter 5: Supporting Internet Explorer

Real World: Reclaiming Wasted Space

Chapter 6: Installing and Configuring Office Applications

Real World: Having the Proper Licenses

Real World: Allowing Corporate Users to Install Their Own Programs

Chapter 7: Troubleshooting Office Applications

Real World: Saying “I Don’t Know”

Real World: Be Careful Using the Outlook Journal

Real World: Reports and Updates

Chapter 9: Security and Security Permissions

Real World: Share Permissions on Large Networks

Chapter 10: Protecting the Computer

Real World: Driver Updates

Chapter 11: Troubleshooting Application Access on Multiuser, Multiple Boot, and Networked Computers

Real World: Fast User Switching

Real World: Better Solutions than Multiple Boot

Chapter 12: Resolving Issues with Locally Attached Devices

Real World: Configuring the Computer’s BIOS