Index_T

T

tab character options, 6–31

tables. See Excel

Tablet PCs, 12–11

targeted experience users, 1–4

Task pane toolbar, Office, 6–24

Task pane missing, Outlook, 4–40

taskbars

background pictures, 3–11

buttons, grouping similar, 3–8 to 3–9

common issues, 3–3

described, 3–3

hidden, 3–10, 3–11

leftover messages, 3–11

locked, 3–8, 3–10 to 3–11

missing, 3–10, 3–11

moving, 3–8

notification area, 3–4 to 3–7

organizing, 3–8 to 3–10

overview, 3–3

positions, 3–11

Quick Launch, 3–9 to 3–10

space, 3–5

toolbars, 3–12, 3–18

unlocked, 3–8

unresponsive, 3–11

tasks

macros, automating with, 7–25 to 7–29

how–to data, researching, 2–13

Tasks, Outlook, 7–48

TCP/IP. See also commands; name resolution

APIPA connections, 8–25

DHCP connections, 8–24

overview, 8–34

verifying connectivity, 8–31 to 8–33, 8–35

teaching users

benefits, 2–24 to 2–26

cautioning, 2–28

examples, 2–25

interest levels, gauging, 2–24

maintenance tasks, 2–28 to 2–30

online help and support, 2–26 to 2–28

overview, 2–24

researching themselves, 2–26 to 2–28

troubleshooting wizards, 2–27 to 2–28

when not to explain, 2–26

TechNet, 2–14 to 2–15, 2–21

TechNet Plus, 2–15

TechNet Standard, 2–15

technical aptitude, DSTs, 1–6

technical support call resolution

overview, 2–1

questions to ask, 2–2 to 2–6

reproducing problems, 2–4

solutions

implementing, 2–16 to 2–18

overview, 2–7

procedures, 2–7 to 2–8

researching, 2–9 to 2–16

user education, 2–24 to 2–32

technical support roles

corporate environments, 1–8 to 1–14

noncorporate environments, 1–16 to 1–19

overview, 1–1 to 1–2

telephone call centers, 1–16 to 1–17

telephone lines, e–mail account settings, 4–7

templates, Office, 6–40 to 6–41

temporarily removing notification area items, 3–6

temporary cookies, 5–25

temporary files

deleting, 6–16

Disk Cleanup, 2–28, 5–19 to 5–20

e–mail, 4–14

Internet, 5–18 to 5–24

temporary TCP/IP addressing, 8–25 to 8–26

terminology, improper usage, 3–8

testing

communication between computers, 8–36

connectivity, 8–31 to 8–33, 8–35 to 8–36

e–mail account settings, 4–5, 4–16

program compatibilities, 6–8 to 6–9

text advanced services, 11–17

text editing options, Office, 6–32

text files, 8–43 to 8–44

text formatting

Web pages, 5–2 to 5–4

Word, 7–8 to 7–10

text proofing tools

AutoCorrect, 6–41

AutoFormat, 6–42

AutoSummarize, 6–39 to 6–40

AutoText, 6–43

common problems, 6–44

dictionaries, 6–43

grammar, 6–41 to 6–45

languages, 6–37 to 6–39

overview, 6–37

spelling, 6–41 to 6–45

templates, 6–40 to 6–41

themes, 11–17

third–party

applications, researching problems, 2–13

browser extensions, 5–44

cookies, 5–25

software prompts, 3–41

thresholds, logon attempts, 9–27

tier 1 user support

call centers, 1–17

described, 1–11

tasks, 1–12

tier 2 user support, 1–11, 1–16

tier 3 user support, 1–11, 1–16

tier 4 user support, 1–11, 1–16

tier structure

corporate, 1–11

telephone call centers, 1–16 to 1–17

.tiff files, 3–33

time

automatic file saves, 7–14

Excel formulas, 7–22

language settings, 3–22 to 3–23

logon attempts, 9–27

password expirations, 9–26

product activation limitations, 6–14

regional settings, 3–22 to 3–23

Web page version updates, 5–22 to 5–24

Time Expired message, 10–15

timeouts

e–mail account settings, 4–8

newsgroup server errors, 4–27

timestamps, ICMP options, 10–15

Tip Of The Day, 5–9

Title bar, 5–10 to 5–12

titles, entry–level job, 1–12

to do list, Outlook tasks, 7–48

toggling between languages, 3–23, 3–26

toolbars

Internet Explorer

button icon size, 5–4

customizing, 5–10 to 5–12

locked, 5–33

missing, 5–32 to 5–33

Office

adding, 6–24, 6–34

customizing, 6–24 to 6–29, 6–34

default states, resetting, 6–29

listed, 6–23

moving, 6–26

overview, 6–23

removing, 6–24

sample service calls, 6–27 to 6–28

Outlook, default, 4–41

taskbars, 3–8, 3–12, 3–18

Word, 7–3 to 7–5

tools

Chkdsk, 3–43

Disk Cleanup, 2–28

Disk Defragmenter, 2–29, 3–44 to 3–45

Msconfig, 3–41

Msinfo32, 3–42 to 3–43

overview, 3–40

SFC/Scannow utility, 3–45

troubleshooting, listed, 3–40 to 3–48

Tools menu, folder options, 3–28

tracert command, 8–36, 8–38

tracing connection problems, 8–36

tracking Outlook information, 7–48

transferring address books, 4–10 to 4–13, 4–16, 4–49, 4–59

transferring PowerPoint presentations, 7–34 to 7–35

traveling, e–mail on servers while, 4–44 to 4–45, 4–47

Trojan Horse attacks, 10–23

troubleshooters, 2–27

troubleshooting. See individual troubleshooting subjects

troubleshooting connectivity

commands, 8–31 to 8–39

firewalls, 16–19

Internet Connection Sharing, 8–46 to 8–48

labs, 8–50, 8–56

name resolution, 8–40 to 8–45

network configurations

cable connections, 8–12 to 8–14

commands, 8–31 to 8–39

domains, 8–19 to 8–26

DSL connections, 8–12 to 8–14

modems, 8–10 to 8–12

overview, 8–10

workgroups, 8–14 to 8–19

overview, 8–1

physical, 8–3 to 8–9

ports, 12–6 to 12–7

troubleshooting Internet Explorer

AutoComplete, 5–35 to 5–36

download complete notifications, 5–38

favorites, 5–34 to 5–35

HTML editors, 5–37

Inline AutoComplete, 5–36

labs, 5–47, 5–55

overview, 5–32

script errors, 5–37

search options, 5–36

security zones, 5–38 to 5–41

toolbars, 5–32 to 5–33

Web pages, 5–42 to 5–44

troubleshooting multiboot computers

applications, 11–15 to 11–17

disk partitions, 11–8 to 11–9

file system access, 11–10 to 11–12

labs, 11–20, 11–26

overview, 11–8

permissions, 11–13 to 11–15

troubleshooting multiuser computers

application access, 11–5

overview, 11–2

sharing, 11–3

user accounts, 11–2 to 11–3

troubleshooting Office. See also Outlook; Outlook Express

Excel

calculations, 7–20 to 7–25

lost files, 7–29

macros, 7–25 to 7–29

overview, 7–20

installations, 6–19 to 6–20

labs, 7–54, 7–61

overview, 7–1

PowerPoint, 7–34 to 7–37

reports and updates, 7–51

security settings, 17–10

Word

embedding objects, 7–11 to 7–13

linking objects, 7–11 to 7–13

lost files, 7–14 to 7–15

missing interface items, 7–3 to 7–7

overview, 7–3

text formatting, 7–8 to 7–11

troubleshooting operating systems

Classic Start menu, 3–16 to 3–17

file associations, 3–33 to 3–39

folder options, 3–28 to 3–32

labs, 3–49 to 3–50

language options, 3–21 to 3–27

overview, 3–1 to 3–2

regional options, 3–21 to 3–27

Start menu, 3–13 to 3–16

taskbars, 3–3 to 3–11

troubleshooting procedures

documenting service calls, 2–18

implementing solutions, 2–16 to 2–18

overview, 2–7

personal knowledge bases, 2–18

researching solutions, 2–9 to 2–16

steps, 2–8

task prioritization, 2–17

troubleshooting security

group memberships, 9–21 to 9–23

Group Policy, 9–35 to 9–40

labs, 9–41, 9–48

local settings, 9–24 to 9–34

overview, 9–1

permissions

built–in local groups, 9–14 to 9–16

combinations, 9–13

NTFS, 9–10 to 9–13

overview, 9–3

share, 9–7 to 9–10

Simple File Sharing, 9–3 to 9–7

troubleshooting tools

Chkdsk, 3–43

Disk Defragmenter, 2–29, 3–44 to 3–45

listed, 3–40 to 3–48

Msconfig, 3–41

Msinfo32, 3–42 to 3–43

overview, 3–40

SFC/Scannow utility, 3–45

troubleshooting wizards, 2–27 to 2–28

Trusted Sites zone, 5–38 to 5–39, 5–40

.txt files, 3–33

Typical Install option, 6–14

Typing Replaces Selection option, 6–32

typographical errors. See also misspelled words

e–mail names and addresses, 4–39

product validation codes, 6–19