Objective 4.2 Questions


1.

You are working as a DST for a help desk. A user calls because he is having problems accessing his company network from home. He installed Windows XP Professional on his home computer earlier that day. He purchased a do-it-yourself kit from the local cable company and installed the cable modem and the network adapter supplied with the kit. After verifying that the cable modem is powered on and is physically connected to the computer, you have the user open Device Manager. He tells you that there is no device listed under the Network Adapters category. However, he tells you that he does see a device with a yellow exclamation point listed in the Unknown Devices category that is named PCI Network Adapter. What do you suspect is the problem?

  1. TCP/IP is not properly installed on the computer.

  2. The network adapter is not compatible with Windows XP.

  3. The driver is not installed for the device, or an improper driver is installed.

  4. The network adapter is not compatible with the cable modem.

 correct answers: c a. incorrect the problem is with the configuration of the device itself, not with the tcp/ip protocol configuration. b. incorrect the information listed in the question does not suggest an incompatibility with windows xp. although it may turn out that the device is incompatible, it is too early to declare incompatibility to be the cause of this problem. c. correct the driver is not included by default in windows xp. were the correct driver installed, the device would be listed by name and would appear under the network adapters category in device manager, even if the device were disabled or not working properly. d. incorrect the information in the question does not suggest an incompatibility. also, it is not likely that an incompatible network adapter would be included in a kit with the cable modem.

2.

Which of the following utilities would you use to determine whether a network adapter was properly configured and working in Windows XP?

  1. Properties dialog box of a network connection

  2. Networking tab of the System Properties dialog box

  3. Device Manager

  4. Services

 correct answers: c a. incorrect the properties dialog box of a network connection is used to configure the clients and protocols associated with the connection-not the network adapter. b. incorrect there is no networking tab in the system properties dialog box. c. correct device manager lists the hardware devices on a computer, identifies the working status of each device, lets you configure settings for the device, and enables you to identify and work with device drivers. d. incorrect the services utility lets you view and configure all program services installed in windows. services does not let you configure hardware devices.

3.

You are working as a DST for a help desk. You get a call from a user who has just changed offices. Instead of waiting for a technician, she had one of her coworkers help her move her computer to the new office. She can start the computer but cannot access the company network. Your company uses DHCP servers to provide IP addressing information to client computers automatically. What is the first thing you should have the user do?

  1. Type ipconfig /all at the command prompt and then tell you the IP address displayed.

  2. Make sure that she has connected a networking cable to her network adapter.

  3. Check Device Manager to see whether the network adapter is working properly.

  4. Check the Properties dialog box of the network connection to make sure that TCP/IP is installed.

 correct answers: b a. incorrect this is not the first step you should take. if it turns out that the networking cable is connected, using ipconfig /all should be your second troubleshooting step. b. correct because the computer was working properly prior to the move, and because the computer is likely already configured to obtain an ip address automatically, it will most likely work following the move if it is connected properly. c. incorrect this is not the first step you should take. if it turns out that the networking cable is connected, and after checking the ip addressing information, you may end up using this step later in the troubleshooting process. d. incorrect because the computer was working before the move, you can be pretty sure that tcp/ip is installed.

Answers

1.

Correct Answers: C

  1. Incorrect The problem is with the configuration of the device itself, not with the TCP/IP protocol configuration.

  2. Incorrect The information listed in the question does not suggest an incompatibility with Windows XP. Although it may turn out that the device is incompatible, it is too early to declare incompatibility to be the cause of this problem.

  3. Correct The driver is not included by default in Windows XP. Were the correct driver installed, the device would be listed by name and would appear under the Network Adapters category in Device Manager, even if the device were disabled or not working properly.

  4. Incorrect The information in the question does not suggest an incompatibility. Also, it is not likely that an incompatible network adapter would be included in a kit with the cable modem.

2.

Correct Answers: C

  1. Incorrect The Properties dialog box of a network connection is used to configure the clients and protocols associated with the connection—not the network adapter.

  2. Incorrect There is no Networking tab in the System Properties dialog box.

  3. Correct Device Manager lists the hardware devices on a computer, identifies the working status of each device, lets you configure settings for the device, and enables you to identify and work with device drivers.

  4. Incorrect The Services utility lets you view and configure all program services installed in Windows. Services does not let you configure hardware devices.

3.

Correct Answers: B

  1. Incorrect This is not the first step you should take. If it turns out that the networking cable is connected, using ipconfig /all should be your second troubleshooting step.

  2. Correct Because the computer was working properly prior to the move, and because the computer is likely already configured to obtain an IP address automatically, it will most likely work following the move if it is connected properly.

  3. Incorrect This is not the first step you should take. If it turns out that the networking cable is connected, and after checking the IP addressing information, you may end up using this step later in the troubleshooting process.

  4. Incorrect Because the computer was working before the move, you can be pretty sure that TCP/IP is installed.




McDst Self-Paced Training Kit (Exam 70-272(c) Supporting Users and Troubleshooting Desktop Applications on a[... ]ystem)
McDst Self-Paced Training Kit (Exam 70-272(c) Supporting Users and Troubleshooting Desktop Applications on a[... ]ystem)
ISBN: N/A
EAN: N/A
Year: 2006
Pages: 237

flylib.com © 2008-2017.
If you may any questions please contact us: flylib@qtcs.net