Objective 3.3 Questions

1.	A customer calls and tells you that she would like to be able to insert pictures into the bodies of messages she sends using Outlook Express. However, when she tries to insert a picture, she finds that the Picture command on the Insert menu of the message window is not available. What is likely the problem? The customer needs to configure Outlook Express to use Microsoft Word as the e- mail editor. The customer needs to change the format of the messages to plaintext. The customer needs to change the format of the messages to Rich Text (HTML). Outlook Express does not support images in the bodies of messages.
2.	A customer using Outlook Express would like to include her name, her address, and a short disclaimer at the bottom of all outgoing messages. She would like this to be automatic. What should you do? Use the Mail Format tab of the Options dialog box to configure a signature for the user. Use the Mail Format tab of the Options dialog box to configure stationery for the user. Configure Microsoft Word as the e-mail editor, and then configure an AutoText entry with the desired text. Create a draft e-mail message with the required text, and copy it each time the user needs to type a new message.
3.	You have a customer who shares her computer running Windows XP with her husband. They each have their own user account. Her husband uses Outlook 2003 for e- mail, and she uses Outlook Express. After she installed Outlook 2003, her default mail handler changed to Outlook 2003. She would like to change it back to Outlook Express. What is the best solution? Reinstall Outlook Express, and choose to make it the default mail handler the first time it runs. Use the General tab of the Options dialog box in Outlook Express to make it the default mail handler. Use the Maintenance tab of the Options dialog box in Outlook Express to make it the default mail handler. Use the Folder Options tool in the Windows Control Panel window to change the file association for message files to Outlook Express instead of Outlook.
4.	You have a customer who has a colleague who always requests read receipts on messages sent to the customer. The customer wants to know if there is a way to turn off the notifications. What should you tell him? You cannot turn off read receipt notifications in Outlook Express. Use the Never Send A Read Receipt option on the Receipts tab of the Options dialog box in Outlook Express. Use the Never Send A Read Receipt option on the Send tab of the Options dialog box in Outlook Express. Use the Never Send A Read Receipt option on the Connections tab of the Options dialog box in Outlook Express.
5.	One of your customers uses Outlook Express and has two separate accounts configured. She would like for her Inbox view to display a column that identifies the account for each message. She is sure she has seen this configured in a friend’s Outlook Express. What should the customer do? Use the Columns command on the View menu to add the desired column. Use the Layout command on the View menu to add the desired column. Use the Customize Current View command on the View menu to add the desired column. Right-click any toolbar, and click Customize to add the desired column.
6.	You have a customer who uses Outlook Express. When the customer views a message in the Preview pane for more than a few seconds, the message is marked as read. The customer would like for messages not to be marked as read automatically. What should you tell the customer? Use the Layout command on the View menu, and clear the Mark Message Read After Displaying For check box. Use the Read tab of the Options dialog box to clear the Mark Message Read After Displaying For check box. Use the Compose tab of the Options dialog box to clear the Mark Message Read After Displaying For check box. Use the General tab of the Options dialog box to clear the Mark Message Read After Displaying For check box.

Answers

1.	Correct Answers: C Incorrect You cannot configure Outlook Express to use Microsoft Word as an editor. This option is available in Microsoft Outlook. Incorrect The customer needs to change the format to HTML to allow images to be included in the message body. Correct Images can be inserted into the bodies of messages formatted in HTML only. If the Insert Picture command is unavailable, the message is probably formatted in plaintext. Incorrect This is not true. Outlook Express does support images in message bodies that are in HTML format.
2.	Correct Answers: A Correct A signature is text that is appended to all new messages created in Outlook Express. Incorrect Stationery controls the background image and font settings of messages. Incorrect You cannot configure Outlook Express to use Microsoft Word as an editor. This option is available in Microsoft Outlook. Incorrect Although you can save drafts of messages in Outlook Express, you cannot copy them in this way.
3.	Correct Answers: B Incorrect Reinstalling Outlook Express is not really an option. Also, this would be an unnecessarily cumbersome solution. Correct The General tab has options for making Outlook Express the default mail handler and default news handler. Incorrect This option is found on the General tab of the Options dialog box. Incorrect While this change is possible to make, it would cause saved Outlook messages to open in Outlook Express and would not make Outlook Express the default mail handler.
4.	Correct Answers: B Incorrect You can turn off read receipt notifications in Outlook Express by using the Receipts tab of the Options dialog box. Correct You can use this option to disable notifications and have Outlook Express never send a receipt. Incorrect This option is found on the Receipts tab of the Options dialog box. Incorrect This option is found on the Receipts tab of the Options dialog box.
5.	Correct Answers: A Correct A number of columns are available that are not displayed by default in Outlook Express. Incorrect The Layout command on the View menu lets you configure the window elements shown in Outlook Express as well as set Preview pane options. Correct The Customize Current View command lets you select whether specified messages are shown or hidden in a folder. Incorrect This opens the Customize Toolbar dialog box, which lets you add, remove, and customize toolbar buttons.
6.	Correct Answers: B Incorrect The Layout command on the View menu lets you change where the Preview pane appears but not how messages are handled. Correct This command lets you turn off this feature or set the time limit before messages are marked as read. Incorrect The Mark Message Read After Displaying For check box is found on the Read tab of the Options dialog box. Incorrect The Mark Message Read After Displaying For check box is found on the Read tab of the Options dialog box.