1. | A customer calls and tells you that the bottom part of her Internet Explorer window seems to be cut off. She used to see a picture of a lock at the bottom of the window when she was on a secure site, as well as text and other pictures. She wants to bring the bottom part of the window back and make it stay this time. What should you tell her? (Two answers form two parts to the correct solution.)
|
|
2. | A customer tells you that she recently set the text size in Internet Explorer to its largest size because she has trouble reading small text. However, most of the websites she visits are still displayed in smaller text. What should the customer do?
|
|
3. | You get a call from a customer who complains that he likes using large buttons on the Internet Explorer toolbar, but the toolbar is not big enough to show all the buttons. He says that there are several buttons that he does not use and wants to know whether he can remove them. What do you tell him?
|
|
4. | Which of the following Internet Explorer features would you use if you wanted to keep from having to enter the same personal information every time you registered for a different site?
|
|
5. | One of your customers tells you that she often would like to view Web pages that are similar to a Web page she is viewing. She understands that she can use a search engine, but she often has trouble coming up with terms that properly describe the page; when she does come up with relevant terms, the number of search results is usually too large to deal with. How can you help her?
|
|
Answers
1. | Correct Answers: A and C
|
2. | Correct Answers: A
|
3. | Correct Answers: B
|
4. | Correct Answers: A
|
5. | Correct Answers: A
|