Objective 2.4 Questions


1.

A user calls and says that her operating system was recently upgraded to Windows XP from Windows 98. She frequently connects to resources on other computers on the network and used to do that using the Network Neighborhood icon on her desktop. She does not see any icon for accessing the network now that she is using Windows XP. You also find out that the My Network Places icon does not show up on her Start menu. How would you place the My Network Places icon on her Start menu and on her Desktop? (Two answers form the two parts of the solution.)

  1. On the Advanced tab of the Customize Start Menu dialog box, in the Start menu items list, select the My Network Places check box.

  2. On the Start Menu, point to All Programs and then to Accessories, right-click the My Network Places icon, and choose Pin To Start Menu.

  3. On the Advanced tab of the Customize Start Menu dialog box, in the Desktop items list, select the My Network Places check box.

  4. On the Start menu, right-click the My Network Places icon and choose Show On Desktop.

 correct answers: a and d a. correct this option places the my network places icon on the start menu. b. incorrect a my network places icon is not found in the accessories folder. c. incorrect there is no desktop items list on the advanced tab of the customize start menu dialog box. d. correct after the my network places icon appears on the start menu, you can use this option to display it on the desktop as well.

2.

A customer using Windows XP Home Edition calls and complains that he doesn’t have enough room on his taskbar to show all of his open programs. He says he has to scroll to see the additional programs, and wants to know whether there is there some way of grouping the programs together. He says he has seen it done on a friend’s computer. What should you do?

  1. On the Taskbar tab of the Taskbar And Start Menu Properties dialog box, select the Group Similar Taskbar Buttons check box.

  2. On the Taskbar tab of the Taskbar And Start Menu Properties dialog box, select the Hide Inactive Icons check box.

  3. Right-click the taskbar, and choose Group Taskbar Buttons.

  4. You must tell the customer that this is a feature of Office 2003 and not Windows XP.

 correct answers: a a. correct this option causes windows xp to group multiple taskbar buttons for a single program (for example, internet explorer) under a single button. b. incorrect the hide inactive icons option affects whether the notification area collapses to hide icons not used frequently. c. incorrect there is no group taskbar buttons option on the taskbar s context menu. d. incorrect grouping similar taskbar buttons is a windows xp feature.

3.

What is the correct name for the area at the bottom right of the Windows XP desktop that contains the system clock?

  1. System Tray

  2. Task Manager

  3. Notification area

  4. Quick Launch

 correct answers: c a. incorrect the term system tray was used in previous versions of windows. b. incorrect the task manager is a multitabbed dialog box that shows running applications, running processes, and performance information. c. correct this area is called the notification area. d. incorrect the quick launch toolbar is an optional toolbar that can be displayed on the taskbar. quick launch contains shortcuts for launching programs.

4.

A customer has recently installed the latest version of Microsoft Windows Media Player on her computer. The first time the program ran, she says it asked whether she wanted to make Windows Media Player the default program for opening media files and she told it no. She would now like to make Windows Media Player the default program for playing certain media files, including files ending in .avi and .mpg. What should you do?

  1. Use the File Types tab of the Folder Options dialog box to change the program that opens .mpg and .avi files to Windows Media Player.

  2. Reinstall Windows Media Player, launch, it, and then set it to be the default program for media files.

  3. On the General tab of the Folder Options dialog box, click Restore Defaults.

  4. Start Windows Media Player, and then drag a file of each type onto the Windows Media Player window.

 correct answers: a a. correct the file types tab contains tools for controlling how windows xp associates programs with file extensions. b. incorrect this method would associate windows media player with .avi and .mpg files. however, it is a burdensome solution and would also associate all other media files with windows media player-something the user did not ask for. c. incorrect this option restores the settings on the general tab to their default values and has nothing to do with file extensions. d. incorrect this method would cause windows media player to play the files but would not change the default program used to open files of those types.

5.

A customer tells you that a colleague recently e-mailed several files with the .xls extension. However, the customer cannot open the files. Which program does the customer need to open these files?

  1. Microsoft Word

  2. Microsoft Excel

  3. Microsoft PowerPoint

  4. Windows Media Player

 correct answers: b a. incorrect .xls is a microsoft excel file format. b. correct .xls is a microsoft excel file format. c. incorrect .xls is a microsoft excel file format. d. incorrect .xls is a microsoft excel file format.

6.

A customer tells you that he recently installed some new software that added an icon to the Quick Launch area of his Taskbar. However, the Quick Launch bar is not big enough to display the additional icon, and he has to press a button with two “right arrows” to access the additional icon. He would like to enlarge the Quick Launch bar but cannot seem to do so by dragging its right edge. In fact, he says he cannot even see the right edge. What should you tell the customer? (Choose all that apply.)

  1. He will need to remove an icon from the Quick Launch bar because it cannot be resized.

  2. The taskbar is locked. He needs to log in using an account with Administrator privileges to unlock it.

  3. The taskbar is locked. He should clear the Lock Taskbar check box on the Taskbar tab of the Taskbar And Start Menu Properties dialog box.

  4. The taskbar is locked. He should right-click the taskbar and select Lock The Taskbar. He should then be able to make the Quick Launch bar larger.

 correct answers: c and d a. incorrect like other elements of the taskbar, the quick launch bar can be resized. b. incorrect you do not need to be an administrator to unlock and lock the taskbar. c. correct when the taskbar is locked, you cannot resize or move its components. d. correct when the taskbar is locked, you cannot resize or move its components.

7.

You get a call from a customer who has just recently installed antivirus software on his computer. When he first installed the software, he says that a picture for the software showed up near the clock on the taskbar. Recently he has not seen the picture and wants to know whether his antivirus software is still running. What should you tell the user?

  1. The software is probably still running. He should click the arrow to the left of the notification area to expand it and see whether the icon is present.

  2. The software is probably still running. He should press Ctrl+Alt+Del to activate the Task Manager and look at the list of running processes on the Process tab for something that looks like his antivirus software.

  3. The user should reinstall the antivirus software.

  4. The user should open the antivirus software by using the shortcut on the Start menu and search for an option that displays the icon in the notification area.

 correct answers: a a. correct by default, the notification area hides inactive icons. you should explain to the user why this happens. if the user would feel more comfortable, you should explain to him how to make the antivirus software always show up in the notification area. b. incorrect while it might be possible to find a process indicating that the antivirus software is running, this is certainly not the easiest way to find out. you are likely to confuse the user and show him a tool that without proper explanation could get him in trouble, and you might not be able to identify the correct process anyway. c. incorrect this is unnecessary. d. incorrect although such an option might be available, it is likely already selected since the user noted seeing the icon previously. if expanding the notification area does not reveal the icon, this would be a logical subsequent step.

8.

A customer complains to you that now, after she let a friend use her computer, the taskbar is missing. There is a thin blue line at the bottom of the display, but when she moves her pointer there, nothing happens. What should you tell the user?

  1. Her friend probably resized the taskbar to its smallest state. She should right-click the taskbar, choose Properties, and then clear the Auto-Hide The Taskbar check box.

  2. Her friend probably resized the taskbar to its smallest state. She should move her pointer over it until the pointer turns to a double arrow and then click and drag to make the taskbar bigger.

  3. She should restart her computer.

  4. She should right-click the taskbar, choose Properties, and then clear the Hide Inactive Icons check box.

 correct answers: b a. incorrect if the auto-hide setting were turned on, the taskbar would appear when she moved her pointer to the bottom of the display. b. correct unlike a hidden taskbar, which pops up automatically when you move your pointer to the bottom of the display, a resized taskbar can be hard to find. if she cannot resize the taskbar, she may need to unlock it first. c. incorrect restarting her computer would not restore the taskbar to its default state. d. incorrect this setting controls whether the notification area shows all icons or only active icons.

9.

A customer tells you that she uses a few accessories all the time, including Calculator and Notepad. She is tired of having to navigate all the way to the Accessories folder each time she wants to use them. How can you help her? (Choose all that apply.)

  1. Go to the Accessories folder, right-click the icon for each of these programs in turn, and select Pin To Start Menu.

  2. Go to the Accessories folder, right-click the icon for each of these programs in turn, and select Show On Desktop.

  3. On the Advanced tab of the Customize Start Menu dialog box, in the Start Menu Items list, select the Calculator and Notepad check boxes.

  4. Go to the Accessories folder, and using the right mouse button, drag the icons for the Calculator and Notepad in turn to the Quick Launch bar. Choose Copy Here from the menu that opens.

 correct answers: a and d a. correct this method will cause the icons for calculator and notepad to show up on the first level of the start menu, directly under the internet and email icons. b. incorrect the show on desktop option is not available for these programs; it is available only for certain system folders, such as my computer and my documents. c. incorrect these items are not available on the start menu items list. the start menu items list contains only select system folders and special start menu items. d. correct you can copy any shortcut from the start menu or windows explorer to the quick launch bar for easy access.

10.

A customer tells you that when she logs on every morning, she always starts Microsoft Outlook and Internet Explorer. It would be nice if she could have these programs automatically start whenever she logs on. How can you help her? (Choose all that apply.)

  1. Configure a scheduled task that launches these programs at the same time she usually gets in each morning.

  2. Configure a scheduled task that launches these programs whenever the computer starts.

  3. Configure a scheduled task that launches these programs shortly before the user arrives every morning. Tell her to leave her workstation running and not to log off when leaving for the evening.

  4. Add shortcuts to these programs to the user’s Startup folder.

 correct answers: b and d a. incorrect although you can schedule these programs to open at a certain time, this is not a good way to address the user s request. there is no guarantee that she will arrive and log on at exactly the same time every morning. b. correct although not as easy as just adding shortcuts to the programs to the startup folder, this method will achieve the desired result. c. incorrect this is bad advice. although the user might arrive to find her programs running each morning, leaving herself logged on to the computer when she is away is a significant security risk. d. correct this is the simplest way to achieve the desired results. shortcuts in the startup folder run each time windows is started.

Answers

1.

Correct Answers: A and D

  1. Correct This option places the My Network Places icon on the Start menu.

  2. Incorrect A My Network Places icon is not found in the Accessories folder.

  3. Incorrect There is no Desktop items list on the Advanced tab of the Customize Start Menu dialog box.

  4. Correct After the My Network Places icon appears on the Start menu, you can use this option to display it on the Desktop as well.

2.

Correct Answers: A

  1. Correct This option causes Windows XP to group multiple taskbar buttons for a single program (for example, Internet Explorer) under a single button.

  2. Incorrect The Hide Inactive Icons option affects whether the Notification Area collapses to hide icons not used frequently.

  3. Incorrect There is no Group Taskbar Buttons option on the Taskbar’s context menu.

  4. Incorrect Grouping similar taskbar buttons is a Windows XP feature.

3.

Correct Answers: C

  1. Incorrect The term System Tray was used in previous versions of Windows.

  2. Incorrect The Task Manager is a multitabbed dialog box that shows running applications, running processes, and performance information.

  3. Correct This area is called the notification area.

  4. Incorrect The Quick Launch toolbar is an optional toolbar that can be displayed on the taskbar. Quick Launch contains shortcuts for launching programs.

4.

Correct Answers: A

  1. Correct The File Types tab contains tools for controlling how Windows XP associates programs with file extensions.

  2. Incorrect This method would associate Windows Media Player with .avi and .mpg files. However, it is a burdensome solution and would also associate all other media files with Windows Media Player—something the user did not ask for.

  3. Incorrect This option restores the settings on the General tab to their default values and has nothing to do with file extensions.

  4. Incorrect This method would cause Windows Media Player to play the files but would not change the default program used to open files of those types.

5.

Correct Answers: B

  1. Incorrect .xls is a Microsoft Excel file format.

  2. Correct .xls is a Microsoft Excel file format.

  3. Incorrect .xls is a Microsoft Excel file format.

  4. Incorrect .xls is a Microsoft Excel file format.

6.

Correct Answers: C and D

  1. Incorrect Like other elements of the taskbar, the Quick Launch bar can be resized.

  2. Incorrect You do not need to be an administrator to unlock and lock the taskbar.

  3. Correct When the taskbar is locked, you cannot resize or move its components.

  4. Correct When the taskbar is locked, you cannot resize or move its components.

7.

Correct Answers: A

  1. Correct By default, the notification area hides inactive icons. You should explain to the user why this happens. If the user would feel more comfortable, you should explain to him how to make the antivirus software always show up in the notification area.

  2. Incorrect While it might be possible to find a process indicating that the antivirus software is running, this is certainly not the easiest way to find out. You are likely to confuse the user and show him a tool that without proper explanation could get him in trouble, and you might not be able to identify the correct process anyway.

  3. Incorrect This is unnecessary.

  4. Incorrect Although such an option might be available, it is likely already selected since the user noted seeing the icon previously. If expanding the notification area does not reveal the icon, this would be a logical subsequent step.

8.

Correct Answers: B

  1. Incorrect If the Auto-Hide setting were turned on, the Taskbar would appear when she moved her pointer to the bottom of the display.

  2. Correct Unlike a hidden taskbar, which pops up automatically when you move your pointer to the bottom of the display, a resized taskbar can be hard to find. If she cannot resize the taskbar, she may need to unlock it first.

  3. Incorrect Restarting her computer would not restore the taskbar to its default state.

  4. Incorrect This setting controls whether the notification area shows all icons or only active icons.

9.

Correct Answers: A and D

  1. Correct This method will cause the icons for Calculator and Notepad to show up on the first level of the Start menu, directly under the Internet and Email icons.

  2. Incorrect The Show On Desktop option is not available for these programs; it is available only for certain system folders, such as My Computer and My Documents.

  3. Incorrect These items are not available on the Start Menu Items list. The Start Menu Items list contains only select system folders and special Start menu items.

  4. Correct You can copy any shortcut from the Start menu or Windows Explorer to the Quick Launch bar for easy access.

10.

Correct Answers: B and D

  1. Incorrect Although you can schedule these programs to open at a certain time, this is not a good way to address the user’s request. There is no guarantee that she will arrive and log on at exactly the same time every morning.

  2. Correct Although not as easy as just adding shortcuts to the programs to the Startup folder, this method will achieve the desired result.

  3. Incorrect This is bad advice. Although the user might arrive to find her programs running each morning, leaving herself logged on to the computer when she is away is a significant security risk.

  4. Correct This is the simplest way to achieve the desired results. Shortcuts in the Startup folder run each time Windows is started.




McDst Self-Paced Training Kit (Exam 70-272(c) Supporting Users and Troubleshooting Desktop Applications on a[... ]ystem)
McDst Self-Paced Training Kit (Exam 70-272(c) Supporting Users and Troubleshooting Desktop Applications on a[... ]ystem)
ISBN: N/A
EAN: N/A
Year: 2006
Pages: 237

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