The purpose of this course is to teach you to support end users who run Windows XP Professional in a corporate environment or Windows XP Home Edition in a home or small business environment, and to prepare you for the 70-272 certification examination. This course assumes that you have approximately 6 months of hands-on experience and the following prerequisite knowledge:
Basic experience using a Microsoft Windows operating system such as Windows XP
Basic understanding of Microsoft Office applications and Windows accessories, including Microsoft Internet Explorer
Basic understanding of core operating system technologies, including installation and configuration
Basic understanding of hardware components and their functions
Basic understanding of the major desktop components and interfaces and their functions
Basic understanding of Transmission Control Protocol/Internet Protocol (TCP/IP) settings
How to use command-line utilities to manage the operating system
Basic understanding of technologies that are available for establishing Internet connectivity