Objective 2.1 Questions


1.

You get a call from a user who has deleted several buttons from the Standard toolbar in Word 2003. She wants to know the best way to reset the toolbar to the way it was when Word was first installed. Where would you go in Word 2003 to do this?

  1. The Customization tab of the Options dialog box

  2. The Defaults tab of the Options dialog box

  3. The Toolbars tab of the Customize dialog box

  4. There is no way to reset a toolbar automatically. You will have to restore each command in turn.

 correct answers: c a. incorrect there is no customization tab on the options dialog box. b. incorrect there is no defaults tab on the options dialog box. c. correct on the toolbars tab of the customize dialog box, select the toolbar you want to reset, and click reset. d. incorrect although you can restore a toolbar to its default state by manually returning each button, there is no need to.

2.

You receive a call from a customer who tells you that he received a Word document from one of his co-workers that contains unsigned macros the co-worker has created. Your customer needs to be able to use these macros, but they are always disabled. What is the highest macro security level you can set that will let the customer use the macros in the document?

  1. Very High

  2. High

  3. Medium

  4. Low

 correct answers: c a. incorrect at this level, word automatically disables all macros (signed or unsigned) that are not in a trusted location, meaning that the macros in the document will not work. b. incorrect at this level, word automatically disables unsigned macros, meaning that the macros in the document will not work. c. correct this setting prompts the user when an unsigned macro is detected. the user can then enable or disable macros for that session. d. incorrect while this setting would allow the macros in the document to run, it would offer no protection at all against macros in other documents.

3.

A customer tells you that she works on important documents in Word 2003 and saves them every few minutes to avoid losing work. She asks whether there is a way to have Word do this automatically. What do you tell her?

  1. She can enable Word’s AutoRecover feature and configure how often it saves a copy that Word can restore should the program crash.

  2. She can enable Word’s AutoSave feature and configure how often it saves a copy that Word can restore should the program crash.

  3. She can use Word’s Version feature to configure how often Word saves a new version of the document.

  4. She cannot configure Word to automatically save documents.

 correct answers: a a. correct word s autorecover feature automatically saves a copy of all open documents based on the number of minutes you configure on the save tab of the options dialog box. should word crash, word automatically opens the last saved autorecover file when word is reopened. b. incorrect word does not have an autosave feature. c. incorrect word s version feature does not work in this way. the version feature is used to save multiple versions of a document in the same file but does not offer automated saves. d. incorrect word s autorecover feature does provide a way to save documents automatically in case of a program crash.

4.

A customer needs to insert a Word document into her Excel spreadsheet. The Word document is updated regularly with the latest company contact and disclaimer information and is stored on a network server. The user wants her spreadsheet to always show the most up-to-date information each time the file is opened. Unfortunately, each time she opens the document, she gets the same information, and the information from the Word document is never updated. What is likely the problem?

  1. This customer needs to choose Package For CD to package the spreadsheet with the document so that both are available when the file is opened.

  2. The customer needs to be made a member of the Domain Power Users group so that she can have automatic access to domain resources.

  3. The customer embedded the document instead of linking to it.

  4. The customer linked to the document instead of embedding it.

 correct answers: c a. incorrect package for cd is an option in powerpoint, not in word or excel. b. incorrect this is not necessary and would give the user more permissions than she likely needs. c. correct for the spreadsheet to always display information from the current word document, the customer must insert the word document as a link. d. incorrect the customer should link the document. embedding the document breaks all ties with the original document.

5.

A customer calls and tells you that while he was working on a presentation in PowerPoint, the application froze. He can still move his mouse pointer, and other applications are working, but the PowerPoint window has the words “Not Responding” in the title bar. The user cannot remember when he last saved his document, but he needs to recover his work. What should you tell him to do?

  1. Close all applications except for PowerPoint, and then press the reset button on his computer.

  2. Close all applications except for PowerPoint, and use the Microsoft Office Application Recovery tool.

  3. Use the Processes tab of Task Manager to end the POWERPNT.EXE process.

  4. Use the Applications tab of Task Manager to end the Microsoft PowerPoint application, and then start PowerPoint again to activate the AutoRecover function.

 correct answers: b a. incorrect this will not solve the user s problem and might corrupt important files. you should always use the shut down or restart command. b. correct the microsoft office application recovery tool is intended for use when an office application is not responding. the user should start this tool and, when prompted, choose recover application. c. incorrect this action will not recover the user s document and may actually prevent powerpoint s autorecover feature from being able to recover the document as well. d. incorrect while this might work, it might not be as successful as using the microsoft office application recovery tool.

Answers

1.

Correct Answers: C

  1. Incorrect There is no Customization tab on the Options dialog box.

  2. Incorrect There is no Defaults tab on the Options dialog box.

  3. Correct On the Toolbars tab of the Customize dialog box, select the toolbar you want to reset, and click Reset.

  4. Incorrect Although you can restore a toolbar to its default state by manually returning each button, there is no need to.

2.

Correct Answers: C

  1. Incorrect At this level, Word automatically disables all macros (signed or unsigned) that are not in a trusted location, meaning that the macros in the document will not work.

  2. Incorrect At this level, Word automatically disables unsigned macros, meaning that the macros in the document will not work.

  3. Correct This setting prompts the user when an unsigned macro is detected. The user can then enable or disable macros for that session.

  4. Incorrect While this setting would allow the macros in the document to run, it would offer no protection at all against macros in other documents.

3.

Correct Answers: A

  1. Correct Word’s AutoRecover feature automatically saves a copy of all open documents based on the number of minutes you configure on the Save tab of the Options dialog box. Should Word crash, Word automatically opens the last saved AutoRecover file when Word is reopened.

  2. Incorrect Word does not have an AutoSave feature.

  3. Incorrect Word’s Version feature does not work in this way. The Version feature is used to save multiple versions of a document in the same file but does not offer automated saves.

  4. Incorrect Word’s AutoRecover feature does provide a way to save documents automatically in case of a program crash.

4.

Correct Answers: C

  1. Incorrect Package for CD is an option in PowerPoint, not in Word or Excel.

  2. Incorrect This is not necessary and would give the user more permissions than she likely needs.

  3. Correct For the spreadsheet to always display information from the current Word document, the customer must insert the Word document as a link.

  4. Incorrect The customer should link the document. Embedding the document breaks all ties with the original document.

5.

Correct Answers: B

  1. Incorrect This will not solve the user’s problem and might corrupt important files. You should always use the Shut Down or Restart command.

  2. Correct The Microsoft Office Application Recovery tool is intended for use when an Office application is not responding. The user should start this tool and, when prompted, choose Recover Application.

  3. Incorrect This action will not recover the user’s document and may actually prevent PowerPoint’s AutoRecover feature from being able to recover the document as well.

  4. Incorrect While this might work, it might not be as successful as using the Microsoft Office Application Recovery tool.




McDst Self-Paced Training Kit (Exam 70-272(c) Supporting Users and Troubleshooting Desktop Applications on a[... ]ystem)
McDst Self-Paced Training Kit (Exam 70-272(c) Supporting Users and Troubleshooting Desktop Applications on a[... ]ystem)
ISBN: N/A
EAN: N/A
Year: 2006
Pages: 237

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