1. | You get a call from a user who has deleted several buttons from the Standard toolbar in Word 2003. She wants to know the best way to reset the toolbar to the way it was when Word was first installed. Where would you go in Word 2003 to do this?
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2. | You receive a call from a customer who tells you that he received a Word document from one of his co-workers that contains unsigned macros the co-worker has created. Your customer needs to be able to use these macros, but they are always disabled. What is the highest macro security level you can set that will let the customer use the macros in the document?
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3. | A customer tells you that she works on important documents in Word 2003 and saves them every few minutes to avoid losing work. She asks whether there is a way to have Word do this automatically. What do you tell her?
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4. | A customer needs to insert a Word document into her Excel spreadsheet. The Word document is updated regularly with the latest company contact and disclaimer information and is stored on a network server. The user wants her spreadsheet to always show the most up-to-date information each time the file is opened. Unfortunately, each time she opens the document, she gets the same information, and the information from the Word document is never updated. What is likely the problem?
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5. | A customer calls and tells you that while he was working on a presentation in PowerPoint, the application froze. He can still move his mouse pointer, and other applications are working, but the PowerPoint window has the words “Not Responding” in the title bar. The user cannot remember when he last saved his document, but he needs to recover his work. What should you tell him to do?
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Answers
1. | Correct Answers: C
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2. | Correct Answers: C
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3. | Correct Answers: A
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4. | Correct Answers: C
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5. | Correct Answers: B
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