Objective 1.4 Questions


1.

In which of the following ways can you open Task Manager? (Choose all that apply.)

  1. Right-click an open area on the taskbar and choose Task Manager.

  2. Right-click an open area on the desktop and choose Task Manager.

  3. In any open folder, on the Tools menu, choose Task Manager.

  4. Press ctrl+alt+del.

 correct answers: a and d a. correct you can open task manager by right-clicking an open area on the taskbar. b. incorrect you cannot open task manager this way. c. incorrect you cannot open task manager this way. d. correct in windows xp, pressing ctrl+alt+del opens task manager.

2.

After letting her daughter use her computer for an afternoon, one of your customers reports that the clock no longer shows up at the bottom right of her display. What should you do?

  1. Right-click the notification area and choose the Show The Clock command.

  2. On the General tab of the System Properties dialog box, select the Show The Clock check box.

  3. On the Taskbar tab of the Taskbar And Start Menu Properties dialog box, select the Show The Clock check box.

  4. You must re-enable the system clock in the computer’s BIOS setup.

 correct answers: c a. incorrect there is no show the clock command on the shortcut menu for the notification area. b. incorrect the show the clock check box does not appear on the general tab of the system properties dialog box. c. correct you can enable or disable the clock using the show the clock check box. d. incorrect there is no way to disable the system clock in a computer s bios setup.

3.

What is the correct name for the toolbar on the Windows XP taskbar that contains shortcuts for launching various programs?

  1. System Tray

  2. Task Manager

  3. Notification area

  4. Quick Launch

 correct answers: d a. incorrect the term system tray was used in previous versions of windows. system tray is now named notification area. b. incorrect task manager is a multitabbed dialog box that shows running applications, running process, and performance information. c. incorrect the notification area, which appears at the right side of the taskbar, contains icons for programs running in the background. d. correct the quick launch toolbar is an optional toolbar that can be displayed on the taskbar. quick launch contains shortcuts for launching programs.

4.

One of your customers has recently upgraded from Windows 2000 to Windows XP. She does not like the new interface for the Windows XP Start menu and would prefer to see the Start menu the way it was in Windows 2000. What should you tell the customer?

  1. Right-click the Start button and choose the Classic View command.

  2. Right-click any open area of the taskbar and choose the Classic View command.

  3. On the Start menu tab of the Taskbar And Start Menu Properties dialog box, select the Classic Start Menu option.

  4. The customer must use the new Windows XP Start menu.

 correct answers: c a. incorrect there is no classic view command on the shortcut menu for the start button. b. incorrect there is no classic view command on the shortcut menu for the taskbar. c. correct windows xp lets you choose between using the windows xp start menu and a classic start menu. d. incorrect windows xp does let you choose between using the windows xp start menu and a classic start menu.

5.

One of your customers tells you that he wants to have quicker access to some of the folders he uses most frequently. He likes the Quick Launch bar but wants to use it only for shortcuts to applications. He would rather have a different toolbar named Folders. What should you tell the customer? (Choose all that apply.)

  1. Create a folder, name it Folders, and create the desired shortcuts in the folder. Right-click the taskbar and choose New Toolbar from the Toolbars submenu. Select the Folders folder.

  2. Create a folder, name it Folders, and create the desired shortcuts in the folder. Using the right mouse button, drag the Folders folder to the taskbar and choose Create Toolbar from the shortcut menu that appears.

  3. Right-click the taskbar and choose New Toolbar from the Toolbars submenu. Using the New Toolbar dialog box, create a new folder named Folders. Drag the desired shortcuts onto the new Folders toolbar.

  4. Windows XP does not allow you to create custom toolbars on the taskbar.

 correct answers: a and c a. correct you can create a new toolbar out of an existing folder in this manner. b. incorrect there is no create toolbar command on the shortcut menu that appears when you drag a folder to the taskbar. c. correct you can create a new toolbar and then populate it with shortcuts in this manner. d. incorrect windows xp does allow you to create custom toolbars on the taskbar.

6.

A user calls and says that she has just upgraded her computer from Windows Me to Windows XP Home Edition. She frequently accesses documents in her My Documents folder. She seems to remember that when a friend opened the Start menu on her own computer, the My Documents folder appeared as a menu. Her friend could access anything in the My Documents folder right from the Start menu. Your customer wants to set this up on her computer. What should you tell her?

  1. On the Advanced tab of the Customize Start Menu dialog box, in the Start menu items list, select the Display As A Menu option under My Documents.

  2. On the Start menu, right-click the My Documents folder and choose the Display As Menu Command.

  3. You must upgrade to Windows XP Professional for this feature to work.

  4. She is mistaken. You cannot do this in Windows XP.

 correct answers: a a. correct this option causes the my documents icon on the start menu to work as a menu. b. incorrect there is no display as menu command on the shortcut menu for the my documents folder. c. incorrect you can use this feature in both windows xp professional and home editions. d. incorrect this feature is supported in windows xp.

7.

One of your customers has a computer running Windows XP Professional, and she uses Outlook 2003 for e-mail. She recently used Windows Update to upgrade to the latest versions of Internet Explorer and Outlook. Now, the icon for Outlook Express appears on her Start menu instead of the icon for Outlook 2003. How can you change the icon?

  1. Use the Customize Start Menu dialog box to change the e-mail program used.

  2. Right-click the E-Mail icon on the Start menu and select the Choose Default Mail Handler command.

  3. Start Internet Explorer and use the Programs tab of the Internet Options dialog box to select Outlook as the default e-mail program.

  4. Start Outlook and use the Other tab of the Options dialog box to make Outlook the default mail program for that user.

 correct answers: a a. correct this option controls the e-mail program that appears on the start menu. b. incorrect this command does not exist on the shortcut menu for the e-mail icon. c. incorrect this method does change the default mail handler but does not change the icon that appears on the start menu. d. incorrect this method does change the default mail handler but does not change the icon that appears on the start menu.

8.

A customer complains to you that when she runs an application, the application’s window always covers up her taskbar. She has to press the Windows key or minimize all her windows to access the taskbar. What should you do?

  1. Right-click any open area of the taskbar and choose the Always On Top command.

  2. On the Taskbar tab of the Taskbar And Start Menu Properties dialog box, select the Keep The Taskbar On Top Of Other Windows check box.

  3. On the Taskbar tab of the Taskbar And Start Menu Properties dialog box, clear the Auto-Hide The Taskbar check box.

  4. On the Taskbar tab of the Taskbar And Start Menu Properties dialog box, select the Lock The Taskbar check box.

 correct answers: b a. incorrect there is no always on top command on the shortcut menu for the taskbar. b. correct selecting the keep the taskbar on top of other windows check box causes the taskbar to be shown at all times. c. incorrect the auto-hide the taskbar check box controls whether the taskbar slides out of view when not in use. d. incorrect this setting does not affect whether the taskbar appears on top of other windows.

9.

One of your customers works at a small business, where she shares a computer with another person. She would rather not have the list of recent documents shown on the Start menu. However, the other user of the computer does want to have his recent documents listed. What is the best option for the customer?

  1. The user must go to the Advanced tab of the Customize Start Menu dialog box whenever she leaves the computer, and then click Clear List to clear the list of documents.

  2. On the Advanced tab of the Customize Start Menu dialog box, clear the List My Most Recently Opened Documents check box.

  3. Create separate user accounts. Configure the customer’s account to not show recent documents, and configure the other user’s account to show recent documents.

  4. There is no way to meet all the requirements. Only one list of recent documents is used for all users on a computer.

 correct answers: c a. incorrect although this method does prevent her recent documents from showing up after she leaves the computer, it is not the best solution. also, this process clears the other user s recent documents. b. incorrect this method prevents the other user s recent documents from showing up on the list. c. correct each user can specify whether recent documents are shown. d. incorrect you can configure separate user accounts. then, each user can specify whether recent documents are shown.

10.

A customer tells you that her Start menu is too crowded and that Windows cannot display all the icons without her having to scroll. She keeps a long list of recent programs and also pins a number of shortcuts to the Start menu, and she really doesn’t want to change either practice. She tells you that she has not made any changes to the Start menu interface other than pinning shortcuts to it. How can you help her?

  1. Right-click the Start button and choose the Do Not Scroll command.

  2. Right-click the Start button and choose the Display Small Icons command.

  3. On the General tab of the Customize Start Menu dialog box, select the Do Not Scroll check box.

  4. On the General tab of the Customize Start Menu dialog box, select the Small Icons option.

 correct answers: d a. incorrect there is no do not scroll command on the shortcut menu for the start button. b. incorrect there is no display small icons command on the shortcut menu for the start button. c. incorrect there is no do not scroll check box on the general tab of the customize start menu dialog box. d. correct by default, windows xp uses large icons on the start menu. changing this to display small icons provides considerably more room.

11.

One of your customers reports to you that she always has difficulties in Windows Explorer determining the type of any given file because it is hard to remember what all the icons mean. Upon questioning, you determine that she cannot see the file extensions of files. How can you force Windows to display file extensions?

  1. Open Control Panel. Click Appearance And Themes. Click Folder Options. Select the View tab. Clear the Hide Extensions For Known File Types check box.

  2. Open Control Panel. Click Appearance And Themes. Click Folder Options. Select the File Types tab. Clear the Hide Extensions For Known File Types check box.

  3. Open Control Panel. Click Appearance And Themes. Click Display. Select the Appearance tab. Clear the Hide Extensions For Known File Types check box.

  4. Open Control Panel. Click Performance And Maintenance. Click System. Select the Advanced tab. Clear the Hide Extensions For Known File Types check box.

 correct answers: a a. correct clearing the hide extensions for known file types check box causes windows to show file extensions for all files. b. incorrect the hide extensions for known file types check box does not appear on the file types tab. c. incorrect the display properties dialog box is used to control display settings, themes, and desktop backgrounds, and it does not offer options for controlling file and folder views. d. incorrect the advanced tab of the system properties dialog box is used to control performance settings, user profiles, and startup and recovery features.

12.

A customer tells you that her Quick Launch bar has become too crowded because she has installed several programs that added shortcuts to it. She wants to remove some that she does not use. How can she do this?

  1. Click Start, point to All Programs, point to the Quick Launch folder, right-click any undesired shortcut in that folder, and choose the Delete command.

  2. Right-click any undesired shortcut on the Quick Launch bar and choose the Delete command.

  3. Hold down the alt key while dragging an undesired shortcut away from the Quick Launch bar.

  4. Disable the Quick Launch bar and re-create it.

 correct answers: b a. incorrect there is no quick launch folder in the all programs folder. b. correct you can delete a shortcut from the quick launch bar by simply right- clicking the shortcut and choosing the delete command. c. incorrect this method does not remove a shortcut from the quick launch bar. d. incorrect when you disable a custom toolbar, you must re-create it. this is not true for the quick launch bar (or other built-in toolbars). when you turn the quick launch bar back on, the shortcuts will still be there.

13.

One of your customers complains that there are too many icons in the notification area. She does not think that many of the programs represented there need to be running in the background anyway. What can you do to prevent the programs from starting up with Windows?

  1. Right-click the icon in the notification area and choose the Do Not Start With Windows command.

  2. On the Taskbar tab of the Taskbar And Start Menu Properties dialog box, click Customize. Use the Customize Notifications dialog box that opens to configure programs not to start with Windows.

  3. Use the msconfig.exe command to disable particular programs from starting with Windows.

  4. Use the gpedit.msc tool to disable particular programs from starting with Windows.

 correct answers: c a. incorrect this command does not appear on the shortcut menus of icons in the notification area. b. incorrect you cannot configure programs not to start with windows using the customize notifications dialog box. you can specify only whether the program icon is shown or hidden in the notification area. c. correct the msconfig.exe command opens system configuration utility, which lists all the programs that start with windows and lets you selectively disable them from starting up. d. incorrect the gpedit.msc command opens the group policy console, which is used to create group policy objects.

14.

Which of the following commands can you use to open a troubleshooting tool that lets you find detailed information about the graphics adapter installed on a computer?

  1. msconfig.exe

  2. msinfo32

  3. SFC /Scannow

  4. ipconfig

 correct answers: b a. incorrect msconfig.exe opens system configuration utility, which is used to control the windows startup environment. b. correct msinfo32 opens the system information tool, which provides detailed information about a local or remote computer s hardware configuration, computer components, installed software, drivers (signed or unsigned), bios version, memory configuration, product activation status, and more. c. incorrect sfc opens the system file checker, which is used to determine whether any protected system files are missing. the /scannow parameter causes sfc to scan the computer immediately. d. incorrect ipconfig is used to display transmission control protocol/internet protocol network configuration information.

Answers

1.

Correct Answers: A and D

  1. Correct You can open Task Manager by right-clicking an open area on the taskbar.

  2. Incorrect You cannot open Task Manager this way.

  3. Incorrect You cannot open Task Manager this way.

  4. Correct In Windows XP, pressing ctrl+alt+del opens Task Manager.

2.

Correct Answers: C

  1. Incorrect There is no Show The Clock command on the shortcut menu for the notification area.

  2. Incorrect The Show The Clock check box does not appear on the General tab of the System Properties dialog box.

  3. Correct You can enable or disable the clock using the Show The Clock check box.

  4. Incorrect There is no way to disable the system clock in a computer’s BIOS setup.

3.

Correct Answers: D

  1. Incorrect The term System Tray was used in previous versions of Windows. System Tray is now named notification area.

  2. Incorrect Task Manager is a multitabbed dialog box that shows running applications, running process, and performance information.

  3. Incorrect The notification area, which appears at the right side of the taskbar, contains icons for programs running in the background.

  4. Correct The Quick Launch toolbar is an optional toolbar that can be displayed on the taskbar. Quick Launch contains shortcuts for launching programs.

4.

Correct Answers: C

  1. Incorrect There is no Classic View command on the shortcut menu for the Start button.

  2. Incorrect There is no Classic View command on the shortcut menu for the taskbar.

  3. Correct Windows XP lets you choose between using the Windows XP Start menu and a classic Start menu.

  4. Incorrect Windows XP does let you choose between using the Windows XP Start menu and a classic Start menu.

5.

Correct Answers: A and C

  1. Correct You can create a new toolbar out of an existing folder in this manner.

  2. Incorrect There is no Create Toolbar command on the shortcut menu that appears when you drag a folder to the taskbar.

  3. Correct You can create a new toolbar and then populate it with shortcuts in this manner.

  4. Incorrect Windows XP does allow you to create custom toolbars on the taskbar.

6.

Correct Answers: A

  1. Correct This option causes the My Documents icon on the Start menu to work as a menu.

  2. Incorrect There is no Display As Menu Command on the shortcut menu for the My Documents folder.

  3. Incorrect You can use this feature in both Windows XP Professional and Home Editions.

  4. Incorrect This feature is supported in Windows XP.

7.

Correct Answers: A

  1. Correct This option controls the e-mail program that appears on the Start menu.

  2. Incorrect This command does not exist on the shortcut menu for the E-Mail icon.

  3. Incorrect This method does change the default mail handler but does not change the icon that appears on the Start menu.

  4. Incorrect This method does change the default mail handler but does not change the icon that appears on the Start menu.

8.

Correct Answers: B

  1. Incorrect There is no Always On Top command on the shortcut menu for the taskbar.

  2. Correct Selecting the Keep The Taskbar On Top Of Other Windows check box causes the taskbar to be shown at all times.

  3. Incorrect The Auto-Hide The Taskbar check box controls whether the taskbar slides out of view when not in use.

  4. Incorrect This setting does not affect whether the taskbar appears on top of other windows.

9.

Correct Answers: C

  1. Incorrect Although this method does prevent her recent documents from showing up after she leaves the computer, it is not the best solution. Also, this process clears the other user’s recent documents.

  2. Incorrect This method prevents the other user’s recent documents from showing up on the list.

  3. Correct Each user can specify whether recent documents are shown.

  4. Incorrect You can configure separate user accounts. Then, each user can specify whether recent documents are shown.

10.

Correct Answers: D

  1. Incorrect There is no Do Not Scroll command on the shortcut menu for the Start button.

  2. Incorrect There is no Display Small Icons command on the shortcut menu for the Start button.

  3. Incorrect There is no Do Not Scroll check box on the General tab of the Customize Start Menu dialog box.

  4. Correct By default, Windows XP uses large icons on the Start menu. Changing this to display small icons provides considerably more room.

11.

Correct Answers: A

  1. Correct Clearing the Hide Extensions For Known File Types check box causes Windows to show file extensions for all files.

  2. Incorrect The Hide Extensions For Known File Types check box does not appear on the File Types tab.

  3. Incorrect The Display Properties dialog box is used to control display settings, themes, and desktop backgrounds, and it does not offer options for controlling file and folder views.

  4. Incorrect The Advanced tab of the System Properties dialog box is used to control performance settings, user profiles, and startup and recovery features.

12.

Correct Answers: B

  1. Incorrect There is no Quick Launch folder in the All Programs folder.

  2. Correct You can delete a shortcut from the Quick Launch bar by simply right- clicking the shortcut and choosing the Delete command.

  3. Incorrect This method does not remove a shortcut from the Quick Launch bar.

  4. Incorrect When you disable a custom toolbar, you must re-create it. This is not true for the Quick Launch bar (or other built-in toolbars). When you turn the Quick Launch bar back on, the shortcuts will still be there.

13.

Correct Answers: C

  1. Incorrect This command does not appear on the shortcut menus of icons in the notification area.

  2. Incorrect You cannot configure programs not to start with Windows using the Customize Notifications dialog box. You can specify only whether the program icon is shown or hidden in the notification area.

  3. Correct The msconfig.exe command opens System Configuration Utility, which lists all the programs that start with Windows and lets you selectively disable them from starting up.

  4. Incorrect The gpedit.msc command opens the Group Policy console, which is used to create Group Policy objects.

14.

Correct Answers: B

  1. Incorrect msconfig.exe opens System Configuration Utility, which is used to control the Windows startup environment.

  2. Correct Msinfo32 opens the System Information tool, which provides detailed information about a local or remote computer’s hardware configuration, computer components, installed software, drivers (signed or unsigned), BIOS version, memory configuration, product activation status, and more.

  3. Incorrect SFC opens the System File Checker, which is used to determine whether any protected system files are missing. The /Scannow parameter causes SFC to scan the computer immediately.

  4. Incorrect Ipconfig is used to display Transmission Control Protocol/Internet Protocol network configuration information.




McDst Self-Paced Training Kit (Exam 70-272(c) Supporting Users and Troubleshooting Desktop Applications on a[... ]ystem)
McDst Self-Paced Training Kit (Exam 70-272(c) Supporting Users and Troubleshooting Desktop Applications on a[... ]ystem)
ISBN: N/A
EAN: N/A
Year: 2006
Pages: 237

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