Objective 1.3 Questions

1.	One of your customers works at a small business that has 10 computers running Windows XP. These computers are on a network and are members of the same workgroup. The customer is using Outlook Express configured with a POP3 account to retrieve messages from a mail server at the company’s Internet Service Provider. The user complains that whenever she creates a new message and clicks Send, the message is sent right away. She uses Outlook 2003 at home and is used to having messages go to an Outbox when she clicks Send. She wants to set Outlook Express up to behave in this manner. What should you do? On the General tab of the Options dialog box in Outlook Express, select the Save Copy Of Sent Messages In The Outbox Folder check box. On the Send tab of the Options dialog box in Outlook Express, clear the Send Messages Immediately check box. On the General tab of the Options dialog box in Outlook Express, clear the Check For New Messages Every ____ Minutes check box. This feature is not available in Outlook Express.
2.	Which of the following account types does Outlook Express support for retrieving messages? (Choose all that apply.) POP3Correct IMAPCorrect SMTPIncorrect HTTPCorrect
3.	One of your customers has just purchased a new computer for her home. The computer runs Windows XP Home Edition. She has used the instructions from her ISP to configure Outlook Express to send and receive messages. She wants to copy her address book from her old computer to her new one, but she does not need to copy all the messages from her old computer. She does not have the computers networked and must use a floppy disk for the transfer. What should you tell her? (Choose all that apply.) On the old computer, in Outlook Express, use the Export Address Book command to export the address book to a comma-separated-values file. On the old computer, in Outlook Express, use the Export Address Book command to export the address book to an .iaf file. On the new computer, in Outlook Express, use the Import Address Book command to import the .iaf file. On the new computer, in Outlook Express, use the Import Address Book command to import the comma-separated-values file.
4.	You have a customer who recently decided to give up his rented office and move his business to his home. He has three computers running Windows XP Professional. The computers are networked together using a router attached to a cable modem. The customer uses a hosting company separate from his ISP to host his Web server and mail server. Each of the computers is configured to retrieve messages from a different account on the hosted mail server. When the customer moves his computers to his home, he is forced to change to a different ISP. He hooks the same router up to his new cable modem at home, and hooks his computers up the same way they were connected at the office. The computers can connect to one another on the network, and all three computers can access the Internet. When the customer opens Outlook Express on each computer, Outlook Express can receive messages but returns an error when the customer tries to send messages. This is true on all three computers. What do you suspect is the problem? The customer needs to use a different router. The customer forgot to notify his separate hosting company that he was moving. The customer needs to change the outgoing mail server configured in Outlook Express. The customer needs to configure his router to allow outgoing messages.
5.	One of your customers has a computer at home running Windows XP Home Edition. She also has Office Professional Edition 2003 installed. She recently used Windows Update to upgrade to the latest version of Internet Explorer and Outlook Express and to install Windows XP Service Pack 1. Colleagues often send her Word and Excel documents as attachments to e-mail messages. She has always been able to open these attachments in the past, but following the upgrade, she finds that Outlook Express does not let her open any of these attachments. In fact, Outlook Express does not even show her that attachments are present. What should you do? On the Security tab of the Options dialog box in Outlook Express, clear the Do Not Allow Attachments To Be Saved Or Opened That Could Potentially Be A Virus check box. On the Security tab of the Options dialog box in Outlook Express, set the Internet Explorer security zone used to Internet Zone. Uninstall the latest version of Outlook Express. Uninstall Windows XP Service Pack 1.
6.	You have a customer who has several accounts configured in Outlook Express for several different e-mail addresses that she uses regularly. However, she wants only one e- mail address to be used to reply to any messages that she sends. Which of the following solutions requires the least effort each time the user sends a message? On the General tab of each account’s Properties dialog box, configure the reply address that she wants to use. On the General tab of the account for the address she wants to use as a reply address, select the Use This Account For All Replies check box. On the Send tab of the Options dialog box in Outlook Express, select the account to use as a reply address from the Use This Account For All Replies drop-down list. There is no built-in way to do this. The customer should add a signature to all outgoing messages that asks recipients to use a specific reply address.
7.	One of your customers has a computer at home that runs Windows XP Home Edition, and the computer has a user account set up for each family member. Until yesterday, all members of the family used Outlook Express for e-mail. Your customer’s husband installed Office Professional Edition 2003 on the computer and when he ran Outlook 2003 for the first time, he configured Outlook as the default mail program. Now, Outlook is the default mail program for every user. The customer wants to change the default mail program for all users except her husband back to Outlook Express. What should you do? (Choose all that apply.) Log in to each of the other users’ accounts, and use the Customize Start Menu dialog box to change the e-mail program used. Log in to each of the other users’ accounts, start Internet Explorer, and use the Programs tab of the Internet Options dialog box to select Outlook Express as the e-mail program. Log in to each of the other users’ accounts, start Outlook Express, and use the General tab of the Options dialog box to make Outlook Express the default mail program for that user. Nothing. There can only be one default mail program for all users.
8.	You have a customer who routinely sends confidential messages. He sends messages in plain text, not HTML, because he communicates with many users of older mail clients. Although he does not want to go through the trouble of setting up encrypted messages, he wants to add a disclaimer to the bottom of every message he sends. What should you do? In Outlook Express, use the Signatures tab of the Options dialog box to create a signature, and specify that it be added to all outgoing messages. In Outlook Express, use the Compose tab of the Options dialog box to create mail stationery with the disclaimer at the bottom of the message. Configure Outlook Express to use Word as its default mail editor, and create an AutoText entry in Word with the text of the disclaimer. Create a message with the text of the disclaimer and save it as a draft. When the customer creates a message, he should copy the draft message.
9.	A customer reports that he configured specific fonts to use when using stationery. However, each time he composes a message (or replies or forwards one), the standard 12-point Courier New font that he configured for composing and reading plain text is used. When he closes the Fonts dialog box, he selects the Always Use My Fonts check box, but he still can only compose e-mail using 12-point Courier New. What is the cause of the problem? The fonts chosen for new mail, for replying, and for forwarding are not installed on the computer or are corrupt. Reinstall the fonts. The screen resolution on the computer is set too low to display the proper font. The customer must send messages using the HTML format. Outlook Express offers only one font when using stationery.
10.	One of your customers uses Outlook Express as her newsreader. Often, Outlook Express presents an error message stating that the connection to the news server has timed out. Your customer spoke to a friend who recommended that she increase the server timeout value. How can you do this? In Internet Explorer, use the Server Timeouts slider on the Advanced tab of the Internet Options dialog box. In Outlook Express, use the Server Timeouts slider on the Advanced tab of the news account’s Properties dialog box. In Outlook Express, change the value for the Check For New Messages Every ___ Minutes option on the General tab of the Options dialog box. In Outlook Express, on the Connection tab of the Options dialog box, adjust the Server Timeouts slider.

Answers

1.	Correct Answers: B Incorrect This option does not exist on the General tab of the Options dialog box. Correct Clearing this option causes Outlook Express to store messages in the Outbox until a full Send/Receive is performed. Incorrect This solution does not achieve the desired result. Incorrect This feature is available in Outlook Express.
2.	Correct Answers: A, B, and D Correct Outlook Express supports POP3, IMAP, and HTTP accounts for retrieving messages. Correct Outlook Express supports POP3, IMAP, and HTTP accounts for retrieving messages. Incorrect The SMTP protocol is used for sending messages, not retrieving them. Correct Outlook Express supports POP3, IMAP, and HTTP accounts for retrieving messages.
3.	Correct Answers: A and D Correct A comma-separated-value file is the easiest way to export and import an address book. Because it is a text file, it should easily fit on a floppy disk. Incorrect The .iaf or Internet Accounts File, is used to export information about mail and news accounts—not address books. Incorrect The .iaf or Internet Accounts File, is used to export information about mail and news accounts—not address books. Correct A comma-separated-value file is the easiest way to export and import an address book. Because it is a text file, it should easily fit on a floppy disk.
4.	Correct Answers: B Incorrect Because the computers can connect to one another and to the Internet, the router is working. Correct The customer most likely had to use the outgoing mail server of the ISP he was using when his computers were at the office because most mail providers do not allow customers to send messages using their servers unless they are connected directly to their system. The customer needs to configure Outlook Express on each computer to use the outgoing mail server of the new ISP. Incorrect Routers do not block outgoing messages. Also, outgoing messages were successfully sent at the previous location using the same router.
5.	Correct Answers: A Correct After Service Pack 1 is installed, the Do Not Allow Attachments To Be Saved Or Opened That Could Potentially Be A Virus check box is selected by default. In order to access these types of attachments, the customer must clear this setting. Incorrect Changing the security zone setting affects how messages in HTML format are displayed but does not affect attachments. Incorrect This is not necessary. Incorrect This is not necessary and does not correct the problem.
6.	Correct Answers: A Correct For each account, you can specify a reply address that is different from the address for the account itself. Incorrect This check box does not exist. Incorrect This drop-down list does not exist. Incorrect You can set specific reply addresses for accounts in Outlook Express.
7.	Correct Answers: B and C Incorrect This option controls the e-mail program that appears on the Start menu but does not make the program the default mail handler. Correct You can use the Programs tab of the Internet Options dialog box to configure the default for several Internet programs. Correct You can use the Default Messaging Programs section of the General tab to make Outlook Express the default mail and/or news program for the current user. Incorrect This is not true; each user can have a separate default mail program.
8.	Correct Answers: A Correct You can use the Signature feature to add text to all outgoing messages. Incorrect Although this method does include the text with outgoing messages, stationery requires that you use messages formatted in HTML, not in plain text. Incorrect Outlook Express cannot use Word as its default mail editor (although Outlook 2003 can). Also, using an AutoText entry requires that the user insert the disclaimer manually; it does not happen automatically. Incorrect Draft messages cannot be used this way.
9.	Correct Answers: C Incorrect The customer could not select the font if it were not installed. Incorrect The screen resolution has nothing to do with what fonts can be displayed. Correct Stationery requires the use of HTML. Incorrect You can use any available font when using stationery.
10.	Correct Answers: B Incorrect You cannot set new server timeout values within Internet Explorer. Correct By adjusting the Server Timeouts slider, you can increase the amount of time Outlook Express will wait for a server response. Incorrect This value affects how frequently Outlook Express checks for new messages on mail servers. Incorrect The Server Timeouts slider is not available on the Connection tab of the Options dialog box.