As a DST, you should be able to install and support the various applications that make up Office, including Word, Excel, PowerPoint, and Outlook. You should be familiar with how to install, configure, and customize these applications, as well as how to troubleshoot common errors.
To answer the questions in this objective, you should know how to configure the basic options for each of the Office applications, including default save locations and user information. You should also know how to create and manage e-mail accounts using Outlook.