Troubleshooting Lab

In this lab, you will examine a common problem with file access. If you are unable to answer the question, review the chapter and try the question again. You can find answers to the question in the “Questions and Answers” section at the end of this chapter.

Scenario

A user complains that she cannot access files on a computer that was upgraded from Microsoft Windows NT 4.0 to Windows XP.

All the data for the computer is stored on a separate partition from the operating system. When Windows XP was installed, the data partition was left alone. The user’s access problems are occurring for a folder called Client Data located on the root of the data partition.

After doing some research, you find that the problem might be described in Microsoft Knowledge Base article 810881, “‘Access is Denied’” Error Message When You Try to Open a Folder.”

Before you attempt to fix the user’s problem, you have decided to try to re-create the folder on your own system to see how you will solve the problem on the user’s system. Describe your solution.