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- page 1
Buy on amazon.com >>
Glenn W. J.
,
Preston M.
,
Simpson M.
<< Previous book
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Table of Contents
Table of Contents
BackCover
MCDST Self-Paced Training Kit (Exam 70-271) - Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
About This Book
Intended Audience
Prerequisites
About the CD-ROM
Features of This Book
Getting Started
The Microsoft Certified Professional Program
Technical Support
Evaluation Edition Software Support
Part 1: Learn at Your Own Pace
Chapter 1: Introduction to Desktop Support
Lesson 1: Introduction to Supporting Users
Lesson 2: Overview of Corporate Environments
Lesson 3: Overview of Noncorporate Environments
Lesson 4: Overview of Basic Troubleshooting
Case Scenario Exercises
Chapter Summary
Exam Highlights
Questions and Answers
Chapter 2: Installing Windows XP
Lesson 1: Installing Windows XP
Lesson 2: Troubleshooting Windows XP Installations
Lesson 3: Activating and Updating Windows XP
Lesson 4: Troubleshooting Windows XP Startup Problems
Case Scenario Exercises
Troubleshooting Lab
Chapter Summary
Exam Highlights
Questions and Answers
Chapter 3: Supporting Local Users and Groups
Lesson 1: Supporting Local User Accounts and Groups
Lesson 2: Troubleshooting User Logon
Lesson 3: Supporting Security Settings and Local Security Policy
Case Scenario Exercises
Troubleshooting Lab
Chapter Summary
Exam Highlights
Questions and Answers
Chapter 4: Supporting the Windows Desktop
Lesson 1: Troubleshooting the Windows Taskbar and Start Menu
Lesson 2: Supporting Multiple Languages
Case Scenario Exercises
Troubleshooting Lab
Chapter Summary
Exam Highlights
Questions and Answers
Chapter 5: Supporting Windows XP File and Folder Access
Lesson 1: Managing Files and Folders
Lesson 2: Supporting NTFS Permissions
Lesson 3: Supporting Shared Folders
Lesson 4: Supporting Simple File Sharing
Lesson 5: Supporting Offline Files
Case Scenario Exercises
Troubleshooting Lab
Chapter Summary
Exam Highlights
Questions and Answers
Chapter 6: Installing and Managing Hardware
Lesson 1: Installing Hardware
Lesson 2: Supporting and Troubleshooting Hardware
Lesson 3: Supporting and Troubleshooting Device Drivers
Lesson 4: Supporting Hardware Profiles
Case Scenario Exercises
Troubleshooting Lab
Chapter Summary
Exam Highlights
Questions and Answers
Chapter 7: Supporting Display Devices, IO Devices, and ACPI
Lesson 1: Configuring and Troubleshooting Display Devices
Lesson 2: Configuring and Troubleshooting IO Devices
Lesson 3: Configuring and Troubleshooting ACPI
Case Scenario Exercises
Troubleshooting Lab
Chapter Summary
Exam Highlights
Questions and Answers
1
2
3
Buy on amazon.com >>
Glenn W. J.
,
Preston M.
,
Simpson M.
<< Previous book
Next page >>