Ensure that all contractual commitments allow adequate contact between end users and requirements analysts.
If the outsourcing organization and the contracting organization are geographically separated, use tools such as audio and videoconferencing, high-bandwidth network connections between sites, and exchange of project personnel where possible.
For projects involving global outsourcing, implement cultural sensitivity training, including all team members.
Give advance notice to management of the outsourcing organization that you will require significant amounts of time from the organization's end users and business process experts.
The contractor team should create a contact list of all personnel in the user community, including name, e-mail address, phone number, role in the organization, and so on.
When using user interface prototypes, be sure to caution users that the interface is only a facade. The real work remains to be done.
Be sure to monitor requirements growth and revisit it regularly, and be sure that existing requirements can be implemented within the allotted time and funding.
