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George M. L.
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Table of Contents
Table of Contents
BackCover
The Lean Six Sigma Pocket Toolbook--A Quick Reference Guide to Nearly 100 Tools for Improving Process Quality, Speed, and Complexity
Chapter 1: Using DMAIC to Improve Speed, Quality, and Cost
Define
Measure
Analyze
Improve
Control
Kaizen DMAIC
Project selection
Chapter 2: Working with Ideas
Brainstorming
Affinity diagrams
Multivoting
Chapter 3: Value Stream Mapping and Process Flow Tools
Process mapping
Process observation
SIPOC
Process mapping steps
Transportation and spaghetti (workflow) diagrams
Swim-lane (deployment) flowcharts
Value stream maps (basic)
Flowchart and value stream symbols
Value-add (VA) vs. non-value-add (NVA) analysis
Time value maps
Value-add chart (task time or takt time chart)
Chapter 4: Voice of the Customer (VOC)
Customer segmentation
Sources of customer data
Collecting VOC: Interviews
Collecting VOC: Point-of-use observation
Collecting VOC: Focus groups
Collecting VOC: Surveys
Kano analysis
Developing critical-to-quality requirements
Chapter 5: Data Collection
Types of data
Input vs. output data
Data collection planning
Measurement selection matrix
Stratification factors
Operational definitions
Cautions on using existing data
Making a checksheet
Basic checksheets
Frequency plot checksheet
Traveler checksheet
Location checksheet
Sampling basics
Factors in sample selection
Stable process (and population) sampling
Formulas for determining minimum sample size (population or stable process)
Measurement System Analysis (MSA) and Gage RR Overview
Gage RR: Collecting the data
Interpreting Gage RR Results
MSA: Evaluating bias
MSA: Evaluating stability
MSA: Evaluating discrimination
MSA for attributediscrete data
Chapter 6: Descriptive Statistics and Data Displays
Statistical term conventions
Measures of central tendency (mean, median, mode)
Measures of spread (range, variance, standard deviation)
Boxplots
Frequency plot (histogram)
Normal distribution
Non-normal distributions and the Central Limit Theorem
Chapter 7: Variation Analysis
Review of variation concepts
Time series plots (Run charts)
Run chart table
Control chart basics
Selecting a control chart
Control charts for continuous data
Subgrouping for continuous data
Control limit formulas for continuous data
Factors for Control Chart Formulas
Creating an ImR Chart
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George M. L.
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