List of Sidebars

Chapter 1: Instant Messaging Is Used by Someone in Nearly Every U.S. Company

Real-Life E-Disaster Story:
Brokers Instant Messaging with No Regard for Regulatory Rules

Real-Life E-Disaster Story:
Instant Messaging Viruses on the Rise

Real-Life E-Disaster Story:
Deception by Unscrupulous Outsiders

Chapter 2: Uncovering Unauthorized Instant Messaging Use in Your Office

Sample Instant Messaging Survey Memo

Sample Instant Messaging Usage Questionnaire for Employees

Chapter 3: What’s the Best Way to Manage Employees’ Instant Messaging Use?

Real-Life E-Disaster Story:
IT Consultant Circumvents Instant Messaging Ban

Real-Life E-Disaster Story:
50,000 Employees Protest Instant Messaging Shutoff

Real-Life E-Disaster Story:
Employers Favor Instant Messaging Over E-Mail in Battle Against Spam

Real-Life E-Disaster Story:
Private Messages Travel via Public Networks

Chapter 6: Instant Messaging Creates Business Challenges and Legal Headaches

Real-Life E-Disaster Story:
Instant Messaging Evidence Supports Conviction

Real-Life E-Disaster Story:
Employer Liable for Supervisor’s Sexual Harassment.

Real-Life E-Disaster Story:
E-Mail Evidence Leads to $3.75 Billion Settlement

Chapter 7: Instant Messaging Compounds Confidentiality Concerns

Real-Life E-Disaster Story:
Customer Data at Risk of Identity Theft

Sample Record Ownership Statement

Real-Life E-Disaster Story:
Instant Messaging Leaks Sink Corporate Ships

Real-Life E-Disaster Story:
The CFO Seeks Revenge via Instant Messaging

Sample Confidentiality Statement

Chapter 8: Protecting Privacy in the Instant Messaging World: Prying Eyes May Be Reading Over Your Electronic Shoulder

Real-Life E-Disaster Story:
No Expectation of Privacy on Work Computer

Real Life E-Disaster Story:
The E-Love Note Read Around the World

Sample Privacy Statement

Chapter 9: Use Written Rules and Policies to Enforce Your Strategic Instant Messaging Management Plan

Real-Life E-Disaster Story:
650 ‘‘Shockingly Explicit’’ Personal E-Mails Lead to Termination

Sample Personal Use Statement

Real-Life E-Disaster Story:
Personal Use Brings Down the Company E-Mail System

Chapter 10: What Constitutes Appropriate (and Inappropriate) Instant Messaging Content?

Real-Life E-Disaster Story:
Can Your Company or Industry Afford a High-Profile Instant Messaging Gaffe?

Real-Life E-Disaster Story:
It Was No Laughing Matter When the Joke Triggered a Lawsuit

Real-Life E-Disaster Story:
E-Mail Reveals Negative Attitude Toward Women

Sample Content Statement

Sample Content Statement

Chapter 11: Retaining Instant Messaging Business Records Is a Legal Necessity—and a Business Challenge

Real-Life E-Disaster Story:
E-Mail Content Delivers Damning Evidence

Chapter 12: How to Manage Instant Messaging Business Record Retention

Real-Life E-Disaster Story:
Failure to Adhere to Policy Costs Millions

Real-Life E-Disaster Story:
Unsurpassed Growth for Unmanaged Instant Messaging.

Real-Life E-Disaster Story:
Personal Messages Return to Haunt Employees Years After Transmission

Chapter 13: Instant Messaging Discovery: Locating Evidence—For or Against You

Real Life E-Disaster Story:
Manufacturer of E-Mail Backup Systems Fails to Back Up Its Own E-Mail

Real-Life E-Disaster Story:
Missing E-Mail Costs Brokerage $100,000

Real-Life E-Disaster Story:
E-Mail Retention Gaffe Triggers $1 Million Fine

Chapter 14: Beware the Destruction of Instant Messaging Evidence

Real-Life E-Disaster Story:
The Investment Banker’s E-Mail Triggers Obstruction of Justice Charge

Real-Life E-Disaster Story:
Company Ruled Negligent for Destroying E-Mail Evidence

Chapter 17: Instant Messaging Is Big on Wall Street

Real-Life E-Disaster Story:
Regulators Turn Their Attention to Instant Messaging

Real-Life E-Disaster Story:
Failure to Retain E-Mail Records Is a Multimillion-Dollar Mistake

Chapter 19: Instant Messaging Regulations Extend to Main Street, Too

Real-Life E-Disaster Story:
University Locks Up Students’ E-Records