Chapter 2

1. Dan Orzech, ‘‘Under IT’s Radar, Instant Messaging Invades Corporate Desktops,’’ InstantMessagingPlanet (July 14, 2003), www.instantmessagingplanet.com/enterprise/article.php/1120822348711 .

2. Adapted from Nancy Flynn and Randolph Kahn, Esq., E-Mail Rules, New York, AMACOM, 2003.