Ensure Instant Messaging Policy Compliance by Implementing a Program of Continuing Education

Develop ongoing activities to reinforce training among executives, managers, and employees. Send policy reminders via instant messaging and e-mail. Hold periodic training sessions to update employees on new IM rules and policy changes. Make annual IM policy training mandatory for all executives and staff. Post policy updates on the company’s Intranet site.

In short, do whatever it takes to raise employees’ econsciousness, keeping them focused on their role in making the company’s initiative to manage IM risk a success. ^[3]

^[3]Nancy Flynn, The ePolicy Handbook, New York, AMACOM, 2001.