Troubleshooting

Publishing with a COM or Java Provider

I've published a report using a COM (or Java) data provider to BusinessObjects Enterprise, but I am getting errors when the report is run.

Whenever one of these types of reports is published to BusinessObjects Enterprise, you need to make sure that you copy the COM or Java component to the machines running the Page and Job servers. This component needs to be installed and registered properly before the report can invoke it.

I am receiving errors when I try to connect to the Java data provider.

Make sure that you have installed a Java Virtual Machine (JVM, also called the Java Runtime Environment). The JVM is required to connect to Java data providers.

SAP Menu and Toolbar Do Not Appear

After installing the SAP integration kit for BW, I was expecting the SAP menu and toolbar to appear in Crystal Reports, but they are not there.

Before installing the integration kit, ensure that you have the SAP GUI installed, including the BW add-ons, and that the GUI is patched to the correct level.

No Tables Appear When I Select the SAP Table, Cluster, or Function Driver

When searching for a table using the Open SQL driver, the expected table names do not appear in the list of tables.

Possible causes could be that you do not have SAP access in your profile either to the table or to the required Business Objects transports. Also, you could be filtering the tables using the Data Explorer option in Crystal Reports.