Siebel Integration Kit

The Siebel integration kit provides access to Siebel CRM to allow report developers to create reports off Siebel business objects and have report consumers view this content from within Siebel via the Enterprise web desktop.

Reporting off Siebel Data

The Siebel integration kit provides access to Siebel's data via the Siebel business objects. After a successful logon, Crystal Reports displays a listing of business objects and their respective business components. A user can then select single or multiple business components and then join them the same way tables are joined. In this way, multiple parent-child relationships between business components can be established under a single business object. After this joining is complete, the report designer is left with the multiple fields from the various business components. After the report is complete, it can be published to the respective folder in BusinessObjects Enterprise.

Note

Any join that is created will cause the data to be joined on the Business Objects server and not the Siebel Server.

Viewing the Reports

Reports can be viewed from InfoView, which is described in further detail in Chapter 24. The integration kit also provides an integrated web desktop that users can launch from the Siebel client. This desktop is aware of the current view and can show the user only reports that are linked to that view.