Table of content
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Rath & Strong's Six Sigma Team Pocket Guide Authors: Federico M., Beaty R. Published year: 2003 Pages: 1/65 |
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- BackCover
- BackCover
- Rath Strong s Six Sigma Team Pocket Guide
- Introduction: Why Team and Influence Skills Are Required to Make Six Sigma Projects Work
- You can t force cooperation and support, and you can t do the entire project by yourself, so what can you do?
- What if your organization s leaders are not doing everything you believe is necessary to make the Six Sigma initiative a success?
- How to Use This Pocket Guide
- Part I: Getting the Six Sigma Project Team Started
- Chapter 1: The Role of the Project Team Leader
- During
- After
- Reality Check
- Chapter 2: The Role of the Project Team Member
- During
- After
- Reality Check
- Chapter 3: What to Do at the First Six Sigma Project Team Meeting
- Six Sigma Professionals Biggest First Team Meeting Mistake
- Reality Check
- Chapter 4: How to Establish Project Team Goals, Roles, and Procedures
- Reality Check
- Part II: Team Skills Needed to Successfully Complete a Six Sigma Project
- Chapter 5: How to Have an Effective Project Team Meeting
- What to Do:
- Reality Check
- Chapter 6: How to Make Decisions on the Project Team
- What to Do:
- Reality Check
- Chapter 7: Three Ways to Handle Project Team Conflict, and When Each Works Best
- What to Do:
- Notes on Handling Team Conflict Through Compromising vs. Consensus-Seeking
- Reality Check
- Chapter 8: How to Deal with Difficult Project Team Members
- Reality Check
- Chapter 9: How to Figure Out What s Wrong When the Team Isn t Working Well or Loses Momentum
- What to Do:
- Reality Check
- Part III: Getting Buy-in for Your Project
- Chapter 10: The Politics of Six Sigma Projects: Planning to Get Support and Cooperation from People Outside the Team
- Step 1. Identify Your Project Stakeholders
- Step 2: Analyze Your Project Stakeholders
- Project Stakeholder Identification with Map
- Step 3: Create a Project Stakeholder Plan
- Key Principles
- Reality Check
- Chapter 11: Five Ways to Influence People to Cooperate with Your Six Sigma Project
- More on Negotiating
- Reality Check
- Chapter 12: How to Communicate with People Whose Help You Need
- Reality Check
- Chapter 13: How to Be a Better Listener So That People Will Want to Help You
- Tune into Nonverbal Cues
- Concentrate on the Speaker
- Reality Check
- Chapter 14: How to Avoid the Pitfalls of E-Mail on Six Sigma Projects
- Chapter 15: How to Make an Effective Presentation About Your Six Sigma Project
- What Do You Mean, I Shouldn t Use Six Sigma Jargon?
- Reality Check
- Chapter 16: What to Do When You re Not Getting Cooperation
- Why Might People Not Cooperate with Your Project?
- Reality Check
- Chapter 17: Sample Plans for Getting Buy-in
- Conclusion: Final Thoughts on Using This Pocket Guide
- List of Tools
- List of Sidebars
- Page #65 (List of Tools)
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Rath & Strong's Six Sigma Team Pocket Guide Authors: Federico M., Beaty R. Published year: 2003 Pages: 1/65 |
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