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Rath & Strongs Six Sigma Team Pocket Guide

ISBN: 0071417567
EAN: 2147483647

Year: 2003
Pages: 65

Authors: Rath & Strong

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• BackCover
• Rath Strong s Six Sigma Team Pocket Guide
• Introduction: Why Team and Influence Skills Are Required to Make Six Sigma Projects Work
• You can t force cooperation and support, and you can t do the entire project by yourself, so what can you do?
• What if your organization s leaders are not doing everything you believe is necessary to make the Six Sigma initiative a success?
• How to Use This Pocket Guide
• Part I: Getting the Six Sigma Project Team Started
• Chapter 1: The Role of the Project Team Leader
• During
• After
• Reality Check
• Chapter 2: The Role of the Project Team Member
• During
• After
• Reality Check
• Chapter 3: What to Do at the First Six Sigma Project Team Meeting
• Six Sigma Professionals Biggest First Team Meeting Mistake
• Reality Check
• Chapter 4: How to Establish Project Team Goals, Roles, and Procedures
• Reality Check
• Part II: Team Skills Needed to Successfully Complete a Six Sigma Project
• Chapter 5: How to Have an Effective Project Team Meeting
• What to Do:
• Reality Check
• Chapter 6: How to Make Decisions on the Project Team
• What to Do:
• Reality Check
• Chapter 7: Three Ways to Handle Project Team Conflict, and When Each Works Best
• What to Do:
• Notes on Handling Team Conflict Through Compromising vs. Consensus-Seeking
• Reality Check
• Chapter 8: How to Deal with Difficult Project Team Members
• Reality Check
• Chapter 9: How to Figure Out What s Wrong When the Team Isn t Working Well or Loses Momentum
• What to Do:
• Reality Check
• Part III: Getting Buy-in for Your Project
• Chapter 10: The Politics of Six Sigma Projects: Planning to Get Support and Cooperation from People Outside the Team
• Step 1. Identify Your Project Stakeholders
• Step 2: Analyze Your Project Stakeholders
• Project Stakeholder Identification with Map
• Step 3: Create a Project Stakeholder Plan
• Key Principles
• Reality Check
• Chapter 11: Five Ways to Influence People to Cooperate with Your Six Sigma Project
• More on Negotiating
• Reality Check
• Chapter 12: How to Communicate with People Whose Help You Need
• Reality Check
• Chapter 13: How to Be a Better Listener So That People Will Want to Help You
• Tune into Nonverbal Cues
• Concentrate on the Speaker
• Reality Check
• Chapter 14: How to Avoid the Pitfalls of E-Mail on Six Sigma Projects
• Chapter 15: How to Make an Effective Presentation About Your Six Sigma Project
• What Do You Mean, I Shouldn t Use Six Sigma Jargon?
• Reality Check
• Chapter 16: What to Do When You re Not Getting Cooperation
• Why Might People Not Cooperate with Your Project?
• Reality Check
• Chapter 17: Sample Plans for Getting Buy-in
• Conclusion: Final Thoughts on Using This Pocket Guide
• List of Tools
• List of Sidebars
• Page #65 (List of Tools)